JOSEPH BURGHER
Somers
Summary
Seasoned Strategic Account Manager with background in managing and growing key accounts while developing new business opportunities. Strong skills in creating comprehensive strategic plans, identifying client needs, and enhancing customer satisfaction. Successfully implemented strategies resulting in significant business growth and improved client relationships. Known for exceptional problem-solving abilities and adept at working collaboratively within cross-functional teams.
Overview
17
17
years of professional experience
Work History
Strategic Account Manager
HD Supply-Anixter-Wesco
01.2012 - Current
- Managed alliance customer relationships across two cooperative accounts in Northwest Montana, fostering collaboration and driving mutual growth
- Supported long-term strategic customer relationships through sales support, material sourcing, supply chain coordination, and order expediting, enhancing client satisfaction and loyalty
- Oversaw sales and branch operations, leading a team of warehouse associates, delivery drivers, and fleet operations to ensure seamless service delivery and operational excellence
Service Technician
Blue Dog RV
01.2009 - 01.2012
- Diagnosed and repaired RV systems (electrical, plumbing, HVAC, carpentry, appliances, mechanical) and performed maintenance (oil changes, brakes, tires) while installing accessories (hitches, awnings, cameras); documented work orders and collaborated with service advisors on complex RV system repairs (electrical, plumbing, HVAC, chassis, appliances)
- Engaged with customers to identify issues and applied diagnostic skills in safety and components such as generators and carpentry
- Diagnosed and repaired electrical systems in recreational vehicles.
- Performed scheduled maintenance on various RV models and equipment.
- Collaborated with team members to ensure quality service delivery.
Education
High School Diploma -
Lakeside High School
Nine Mile Falls, WASkills
- Account management
- Client Relationship Management
- Sales Strategies
- Market Analysis
- Negotiation Skills
- Problem-Solving
- Leadership
- Team Collaboration
- Time Management
- Customer Service
Languages
English
Job Title
Strategic Account Manager
Timeline
Strategic Account Manager
HD Supply-Anixter-Wesco
01.2012 - Current
Service Technician
Blue Dog RV
01.2009 - 01.2012
High School Diploma -
Lakeside High School