Joseph Fowler
Billings
Summary
Detail-oriented front desk receptionist skilled in managing phone inquiries and maintaining an organized reception area. Committed to delivering exceptional customer service and fostering a welcoming environment for all visitors.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Billings Clinic Hospital
Billings
08.2024 - Current
- Greeted patients and visitors with a warm and professional demeanor.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Maintained patient confidentiality while handling sensitive information daily.
- Collaborated with medical staff to ensure smooth patient check-in processes.
- Assisted in maintaining the cleanliness and organization of the reception area.
- Processed patient intake forms accurately and promptly for effective service delivery.
- Provided support to administrative staff during peak times and special events.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Coordinated maintenance requests for office equipment and facilities.
- Updated and maintained office policies and procedures.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Uber Partner
Self Employed
Billings
01.2020 - 01.2024
- Provided excellent customer service to riders during trips.
- Maintained vehicle cleanliness and performed routine inspections.
- Navigated efficiently using GPS and mapping applications.
- Managed scheduling to optimize ride availability and reduce wait times.
- Communicated effectively with riders regarding pickup and drop-off locations.
- Adapted to changing traffic conditions to ensure timely arrivals.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Followed company policies and procedures related to driver conduct on the road.
- Maintained valid driver's license at all times according to state regulations.
- Maintained cleanliness of interior and exterior of vehicle.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Drove passengers from pick-up points to deliver to destination.
- Achieved consistently high customer scores due to exceptional service.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
Warehouse Worker
Fred's Appliance
Billings
05.2019 - 02.2021
- Operated forklifts to move products within the warehouse.
- Loaded and unloaded appliances from trucks and storage areas.
- Maintained inventory accuracy through regular stock checks.
- Assisted with organizing warehouse layout for efficient workflow.
- Ensured compliance with safety protocols during operations.
- Collaborated with team members to streamline packing processes.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Processed returns of defective merchandise as required.
- Verified accuracy of incoming shipments against purchase orders.
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Education
GED -
Home School
Billings, MT05-2019
Skills
- Reception area organization
- Phone call routing
- Problem resolution techniques
- Attention to detail
- Team collaboration
- Time management skills
- Conflict resolution strategies
- Time management
- Task delegation
- Phone etiquette
- Mail handling
- Hospitality best practices
- Listening skills
- Problem-solving skills
- Hospitality services
- Filing
- Decision-making
- Complex Problem-solving
- Mail distribution
- Office organization
- Call routing
- Multitasking and organization
Timeline
Front Desk Receptionist
Billings Clinic Hospital
08.2024 - Current
Uber Partner
Self Employed
01.2020 - 01.2024
Warehouse Worker
Fred's Appliance
05.2019 - 02.2021
GED -
Home School