Joseph Marquette
Company Director
IKLIN
Summary
Proven track record of enhancing client satisfaction and streamlining processes, showcasing exceptional multitasking and organization skills alongside outstanding communication abilities. Innovatively resolved issues, securing long-term business growth and client retention. Demonstrated creativity and professionalism, significantly contributing to team and project successes.
Overview
27
27
years of professional experience
Work History
Internships Professionals Ltd
Joseph Marquette
01.2017 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Destination English Ltd
Destination English Ltd
01.2014 - 12.2016
- Prepared and processed related trip documents and invoices.
- Conducted comprehensive research on local schools and educational facilities, enabling informed decision-making for families.
- Managed detailed expense reports and maintained accurate records of client transactions, ensuring budget compliance.
- Connected relocating employees with professional networking opportunities in their new location.
- Met or exceeded goals by developing long-standing relationships with clients and soliciting new business through referrals and repeat business.
- Evaluated client feedback to continuously improve destination services offerings, leading to higher satisfaction rates over time.
- Provided ongoing support to clients during the relocation process, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of products and packages.
- Enhanced client satisfaction by providing personalized destination tours and area orientations.
- Dealt professionally with requests, complaints, reviews and refunds.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Account Manager
Vella Estates Ltd
01.1998 - 12.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
Secondary Technical School Naxxar(Sir Temi Zammit)
Naxxar Skills
Multitasking and Organization
Creativity and Innovation
Attention to Detail
Project Support
Outstanding communication skills
Creative and Resourceful
Professionalism and Etiquette
Timeline
Internships Professionals Ltd
Joseph Marquette
01.2017 - Current
Destination English Ltd
Destination English Ltd
01.2014 - 12.2016
Account Manager
Vella Estates Ltd
01.1998 - 12.2014
High School Diploma -
Secondary Technical School Naxxar(Sir Temi Zammit)
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