JOSEPH VELLA
CabinCrew Manager Aviation
Marsa
Summary
Accomplished Stores Administrator and Senior Cabin Crew Member with a proven track record at Arrowswift and Ryanair. Expert in streamlining inventory and safety processes, enhancing customer service, and leading team development. Skilled in emergency procedures and assertiveness, significantly boosting efficiency and passenger satisfaction. Achieved notable revenue growth through meticulous attention to detail and exceptional leadership.
Overview
17
17
years of professional experience
22
22
years of post-secondary education
Work History
Stores Administrator
Arrowswift
10.2022 - Current
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
Senior Cabin Crew Member
Ryanair
08.2007 - 08.2022
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
- Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
High School Diploma -
Sydney International College Australia
International Business Management 05.2003 - 05.2025
Skills
Merchandise Display
Sales Promotion
Emergency Procedures
Cultural Awareness
Medical Emergency Response
Security Procedures
Team Management
Disability Awareness
Revenue Generation
Customer Service
Strong Work Ethic
Timeline
Stores Administrator
Arrowswift
10.2022 - Current
Senior Cabin Crew Member
Ryanair
08.2007 - 08.2022
High School Diploma -
Sydney International College Australia
05.2003 - 05.2025
Similar Profiles
Vishnu E ShajiVishnu E Shaji
Chemical Operator at Amino Chemicals Marsa ,MaltaChemical Operator at Amino Chemicals Marsa ,Malta
RONY ThomasRONY Thomas
Warehouse Assistant and Forklift Operator at Lidl MaltaWarehouse Assistant and Forklift Operator at Lidl Malta
RINU ELDHORINU ELDHO
Assistant Manager at The South Indian Bank LimitedAssistant Manager at The South Indian Bank Limited