Josh Schlecht
Whitefish
Summary
Dynamic Front End Manager with strong expertise in customer service, staff training, and inventory management. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Front End Manager
Safeway
Whitefish
07.2025 - Current
- Supervised front end staff to ensure efficient customer service delivery.
- Trained new cashiers on register operations and company policies.
- Managed cash handling procedures to minimize discrepancies and errors.
- Coordinated scheduling for front end employees to meet peak demands.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Managed customer complaints and rectified issues to complete satisfaction.
Dairy Manager
Safeway
Whitefish
10.2024 - 07.2025
- Managed dairy inventory, ensuring freshness and quality of products.
- Coordinated daily operations of dairy department, maintaining optimal stock levels.
- Assisted customers with product selection and inquiries regarding dairy offerings.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
Postmaster
United States Post Office
Whitefish
06.2018 - 06.2021
- Managed daily operations of postal services and mail delivery.
- Supervised staff to ensure compliance with postal regulations and policies.
- Coordinated training sessions for new employees on postal procedures.
- Oversaw inventory management of mailing supplies and equipment.
- Resolved customer inquiries regarding postal services and tracking issues.
- Developed efficient workflows to enhance mail processing times.
- Maintained accurate records of financial transactions and service metrics.
- Performed daily opening and closing procedures of the post office.
- Assisted in the hiring and training of new employees.
Postmaster
United States Post Office
Kalispell
10.2015 - 06.2018
- Managed daily operations of postal services and mail delivery.
- Supervised staff to ensure compliance with postal regulations and policies.
- Coordinated training sessions for new employees on postal procedures.
- Oversaw inventory management of mailing supplies and equipment.
- Resolved customer inquiries regarding postal services and tracking issues.
- Developed efficient workflows to enhance mail processing times.
- Performed daily opening and closing procedures of the post office.
- Assisted in the hiring and training of new employees.
- Provided customer service to patrons of the post office.
Customer Service Manager
United States Post Office
Billings
03.2005 - 10.2015
- Supervised customer service team to ensure high-quality support.
- Trained staff on postal policies and procedures for effective service delivery.
- Resolved customer inquiries and complaints through effective communication techniques.
- Coordinated scheduling to optimize staffing levels during peak times.
- Developed training materials for onboarding new customer service representatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
High School Diploma -
Billings Senior High School
Billings, MT06.1999
Skills
- Cash handling
- Staff training
- Customer service
- Inventory management
- Scheduling coordination
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
Timeline
Front End Manager
Safeway
07.2025 - Current
Dairy Manager
Safeway
10.2024 - 07.2025
Postmaster
United States Post Office
06.2018 - 06.2021
Postmaster
United States Post Office
10.2015 - 06.2018
Customer Service Manager
United States Post Office
03.2005 - 10.2015
High School Diploma -
Billings Senior High School