Summary
Overview
Work History
Education
Skills
References
Additional Information
Affiliations
References
Timeline
Generic

Josh Wendt

Great Falls

Summary

Professional with extensive experience in customer service and operational management. Demonstrated success in enhancing guest experiences and resolving issues in high-pressure environments. Skilled in team coordination, conflict resolution, and driving customer satisfaction through operational excellence. Proven track record in managing dining and airline operations effectively.

Overview

19
19
years of professional experience

Work History

Server

Beef N Bone Restaurant
Ulm
05.2015 - 07.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted patrons with menu selections and dietary restrictions.
  • Served food and beverages promptly to enhance guest experience.
  • Managed table settings and maintained cleanliness throughout restaurant.
  • Coordinated with kitchen staff to ensure timely order delivery.
  • Handled cash transactions accurately and processed payments efficiently.
  • Resolved customer complaints professionally to maintain satisfaction levels.
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Station Manager

Worldwide Flight Services
GTF Airport
03.2010 - 04.2017
  • Managed compliance with safety regulations and company policies.
  • Oversaw baggage handling processes to maintain service quality standards.
  • Resolved operational issues swiftly to minimize service disruptions.
  • Resolved customer complaints in a timely manner while providing excellent customer service skills.
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Recruited, trained, supervised, evaluated, coached and disciplined staff members.
  • Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
  • Participated in employee relations investigations to resolve issues effectively.
  • Trained new employees on operational procedures and safety practices.
  • I developed the annual budget for the stations and executed that budget.
  • Supervised daily operations of ground handling services for airline partners.
  • Coordinated staff schedules to ensure efficient workflow and coverage.

Server

IHOP
Bozeman
05.2008 - 03.2010
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted patrons with menu selections and dietary restrictions.
  • Served food and beverages promptly to enhance guest experience.
  • Managed table settings and maintained cleanliness throughout restaurant.
  • Coordinated with kitchen staff to ensure timely order delivery.
  • Handled cash transactions accurately and processed payments efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Customer Service Agent

WFS and Delta Airlines
BZN Airport
09.2006 - 03.2010
  • Resolved customer inquiries regarding flight schedules and baggage policies.
  • Assisted passengers with check-in processes and boarding procedures.
  • Managed customer complaints with professionalism and empathy.
  • Provided information on travel regulations and safety protocols.
  • Collaborated with team members to ensure efficient service delivery.
  • Trained new agents on customer service best practices and systems.
  • Maintained accurate records of customer interactions for quality assurance.
  • Utilized airline software to update passenger information and ticketing details.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Resolved customer complaints quickly and efficiently.

Education

Several Majors - Bozeman, MT

Montana State University
Bozeman, MT
05-1996

Skills

  • Customer service
  • Menu knowledge
  • Table management
  • Cash handling
  • POS operation
  • Conflict resolution
  • Team coordination
  • Safety compliance
  • Staff training
  • Budget management
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Safe food handling
  • Task prioritization
  • Quality control
  • Ordering procedures
  • Inventory management
  • Shift management

References

References upon request

Additional Information

I have been a part of the team of several successful restaurants. I have worked with teams of servers, cooks, and management to create a welcoming experience for our guests. In my role in Airline Service, I navigated where regulations and contracts intersected with customer service. Through efficiency and hard work, I helped create a good experience even in difficult situations.  As manager, I mentored and developed a team of individuals that provided excellent service and products for our clients. I also completed all regulatory and company required reports and inspections. I developed the annual budget for the stations and executed that budget.

Affiliations

  • Sargent of Arms for the Board of Directors for Owlbear Gaming Club, a local Non-Profit Game club providing social interaction through Games.
  • Actor at Act Normal Theatre Company
  • Acting Teacher for Great Falls Theatre Company

References

References available upon request.

Timeline

Server

Beef N Bone Restaurant
05.2015 - 07.2025

Station Manager

Worldwide Flight Services
03.2010 - 04.2017

Server

IHOP
05.2008 - 03.2010

Customer Service Agent

WFS and Delta Airlines
09.2006 - 03.2010

Several Majors - Bozeman, MT

Montana State University

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Josh Wendt