Joshua Baker

• Assisted customers in locating specific auto parts
• Managed inventory and organized stock shelves
• Operated point-of-sale systems efficiently
• Provided expert advice on automotive solutions
• Utilized computer system to check part numbers, prices, availability and special order items.
• Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
• Processed returns and exchanges seamlessly
• Trained new staff on store procedures
• Answered incoming phone calls from customers seeking assistance or information about products or services offered.
• Processed customer orders for automotive parts, supplies and tools.
• Assisted customers with parts selection and ordering.
• Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
• Performed complimentary services, battery installation, testing and wiper installations.
• Maintained cleanliness of the store front area.
• Operated point of sales and parts lookup computer systems.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

I performed the same duties at this store as I did in Libby. I was the lead counterman on weekends; I opened and closed the store. I was also in charge of freight and billing.

• I started out back in 98 doing oil changes. Tune-ups, and other services for routine, scheduled light mechanical maintenance on vehicles. I was R134A certified for A/C servicing. I became an assistant manager from 2000 to 2005, and then moved on to manager until the company closed down in 2011.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Oversaw daily operations, maintaining efficiency and quality standards.