Joshua Oswald
Billings
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of heavy equipment parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
5
5
years of professional experience
Work History
Parts Specialist
Prosource Machinery
11.2021 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Service Advisor
Archie Cochrane Motors
01.2019 - 11.2021
- Explained amount for expected services and provided detailed answers to customer questions.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Examined service history and provided initial inspection of vehicle to identify issues.
Education
High School Diploma -
Billing Senior High School
Billings, MT05.2015
Skills
- Call Center Operations
- Team Collaboration
- Data entry
- Inventory Management
- Customer Interaction
Timeline
Parts Specialist
Prosource Machinery
11.2021 - Current
Service Advisor
Archie Cochrane Motors
01.2019 - 11.2021
High School Diploma -
Billing Senior High School
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