Joshua Saunders
Missoula
Summary
Adept at technical troubleshooting and fostering team collaboration, I leveraged these skills at Blackfoot Communications to enhance customer satisfaction and resolve complex issues. My background includes training peers, ensuring safety, and leading by example, achieving a significant reduction in equipment failures. My approach combines critical thinking with effective relationship building to drive success and safety in high-stakes environments.
Experienced with managing field operations and technical teams effectively. Utilizes strategic planning and problem-solving skills to ensure project success. Track record of improving team efficiency and maintaining high standards of safety and quality. All stemming from my volunteer time in Plains with the Community ambulance, fire department and Sanders County Search and Rescue, where I became a Director. The following year, I became the Vice president of operations.
Knowledgeable Combo Tech with solid background in overseeing field operations and managing technical teams. Proven track record of ensuring timely project completion and maintaining high standards of safety and quality. Demonstrated expertise in troubleshooting complex issues and providing effective solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Combo Tech
Blackfoot Communications
05.2020 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Field Technician
Charter/Spectrum
08.2016 - 05.2020
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
Military Police Officer
Montana Army National Guard
01.2012 - 02.2020
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Maintained 100% accountability of assigned equipment worth more than $100,000.
- Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
Adult Detention Officer/Patrol Deputy Sheriff
Missoula County
06.2014 - 08.2016
- Handled emergency situations calmly and effectively, employing crisis intervention techniques and coordinating with medical professionals as needed for the well-being of inmates and staff.
- Prevented potential incidents by identifying warning signs of escalating tensions among inmates through constant observation and active listening skills.
- Reduced the risk of security breaches by maintaining strict adherence to established protocols and procedures.
- Promoted a safe environment for both inmates and staff through consistent monitoring of detention facility activity via surveillance cameras and regular patrols.
- Improved communication among staff by participating in daily shift briefings, sharing pertinent information regarding inmate activities and concerns.
- Managed daily operations within the detention facility, ensuring proper documentation, record-keeping, and compliance with local, state, and federal regulations.
- Contributed to a positive work culture among fellow officers by offering assistance when needed, promoting teamwork, and actively participating in team-building exercises.
Security Officer
Black Knight Security
07.2013 - 10.2015
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Correctional Officer
Montana State Prison
11.2011 - 12.2012
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Armed Security Officer
Grizzly Security Armored Express
06.2011 - 10.2011
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Education
GED -
Plains High School
Plains, MT04-2008
Skills
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Relationship building
- Multitasking and organization
- Team collaboration
- Critical thinking
- Safety awareness
- Technical troubleshooting
- Safety training
- Team leadership
- Emergency response
- Staff training
Certification
- OSHA Certified ladder climbing (Former)
- Basic Life Support Certification (BLS) (former)
- First Aid Certification - American Red Cross.
- Emergency Response Planning and Implementation Certificate – Federal Emergency Management Agency (FEMA)
- CPR/AED Certification
- Incident command training ICS 100, 200, 700
Timeline
Combo Tech
Blackfoot Communications
05.2020 - Current
Field Technician
Charter/Spectrum
08.2016 - 05.2020
Adult Detention Officer/Patrol Deputy Sheriff
Missoula County
06.2014 - 08.2016
Security Officer
Black Knight Security
07.2013 - 10.2015
Military Police Officer
Montana Army National Guard
01.2012 - 02.2020
Correctional Officer
Montana State Prison
11.2011 - 12.2012
Armed Security Officer
Grizzly Security Armored Express
06.2011 - 10.2011
GED -
Plains High School