Joumana Ben Younes
KYC Merchant Onboarding Officer
Mosta
Summary
Compliance and onboarding specialist with over seven years of experience in the financial services, legal, and technology sectors. Proven track record in KYC, AML processes, and due diligence. Adept at managing high-volume onboarding in fast-paced environments, with strong analytical skills and attention to detail. Excellent communication skills, capable of presenting to senior management and building strong relationships with peers and clients.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
KYC Merchant Onboarding Officer
Shift4
1 2022 - 5 2024
- Conducted due diligence on prospective corporate clients ensuring compliance with KYC and AML regulations
- Managed end-to-end merchant onboarding, including documentation collection, review, and approval
- Identified and implemented process improvements to enhance efficiency and accuracy
- Collaborated with compliance and risk teams to address and resolve issues
- Maintained up-to-date onboarding records, ensuring compliance with data protection regulations
- Regularly reported onboarding progress and compliance concerns to senior management.
Business Development Administrator
Apco Systems Limited
01.2021 - 12.2022
- Supported clients with APCO platform integration and resolved transaction-related issues
- Responded to bank KYC documentation requests and merchant information inquiries
- Coordinated KYC document collection and review during the onboarding process
- Communicated with clients regarding documentation and support queries
- Ensured compliance throughout the onboarding process
- Collaborated with teams to increase sales using market data
- Managed CRM records and assisted in executing new business strategies.
Tenders/Contracts Coordinator
EMDP Ltd.
10.2019 - 01.2021
- Developed and maintained document control processes for contract management
- Identified and pursued bidding opportunities and devised successful bid strategies
- Resolved documentation issues in collaboration with project management and subcontractors
- Compiled bids by gathering necessary information from stakeholders.
Public Relations Coordinator
MyHurryApp
08.2019 - 10.2019
- Coordinated assistance to external agencies and evaluated their results
- Supported press events and collaborated with PR agencies on outreach and event tracking.
Administrative Coordinator
Salomone Sansone
08.2017 - 08.2019
- Managed administrative duties for legal staff, including calendaring and database entry
- Prepared and formatted correspondence, applications, spreadsheets, and memos
- Coordinated teamwork projects and ensured timely task completion.
Administrative Assistant (Part-time)
Golden Lion Ltd
01.2016 - 07.2017
- Managed general office coordination and administrative tasks.
Education
Master of Arts in Diplomatic Studies -
University of Malta
Msida, Malta 09.2016 - 05.2017
B.A. (Hons) in International Relations - undefined
University of Malta
Msida, Malta 09.2013 - 05.2016
Skills
Compliance & Risk Management: KYC Analysis, AML Process, Due Diligence
Technical Proficiency: Microsoft Office Suite, Salesforce CRM, SAGE CRM Systems
Communication & Interpersonal: Strong verbal and written communication, Presentation skills
Analytical & Problem-Solving: Critical thinking, Attention to detail
Organizational: Time Management, Ability to Multitask, Adaptability
References
References available upon request.
Timeline
Business Development Administrator
Apco Systems Limited
01.2021 - 12.2022
Tenders/Contracts Coordinator
EMDP Ltd.
10.2019 - 01.2021
Public Relations Coordinator
MyHurryApp
08.2019 - 10.2019
Administrative Coordinator
Salomone Sansone
08.2017 - 08.2019
Master of Arts in Diplomatic Studies -
University of Malta
09.2016 - 05.2017
Administrative Assistant (Part-time)
Golden Lion Ltd
01.2016 - 07.2017
B.A. (Hons) in International Relations - undefined
University of Malta
09.2013 - 05.2016
KYC Merchant Onboarding Officer
Shift4
1 2022 - 5 2024
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