Summary
Overview
Work History
Skills
Timeline
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Jovanka Lazarova

Jovanka Lazarova

Virtual Assistance
BUGIBBA

Summary

Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Sales Associate

DM Enterprise
04.2019 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.

Virtual Assistant

Online
11.2016 - Current
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Completed business correspondence, transcription, and data entry.
  • Entered supervisor's shopping list into online shopping site and coordinated deliveries.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Online Volunteer Listener

Private Company
05.2018 - 02.2019
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.

Skills

Upselling

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Timeline

Sales Associate

DM Enterprise
04.2019 - Current

Online Volunteer Listener

Private Company
05.2018 - 02.2019

Virtual Assistant

Online
11.2016 - Current

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Jovanka LazarovaVirtual Assistance