JUAN SIERRA JARAMILLO
Swieqi,Malta
Summary
Results-oriented Industrial Engineer and Project Manager with expertise in operational optimization and technology integration. Delivered complex projects, achieving EU Ecolabel accreditation and deploying digital solutions. Developed a custom SaaS workforce management system and implemented platforms that streamlined operations and increased revenue. Transformed operational challenges into scalable, tech-driven solutions through continuous improvement methodologies.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Operations Executive
Grands Suites Hotel Residences & Spa
, Malta
04.2025 - Current
- Manage full project lifecycle of custom SaaS workforce platform (Raki 2.0) from scope definition through deployment, covering requirements gathering, stakeholder alignment, vendor coordination, and UAT.
- Facilitated cross-departmental initiatives to meet EU Ecolabel standards, enhancing the property's sustainability credentials.
- Directed cross-functional efforts to achieve full EU Ecolabel compliance and accreditation for the property.
- Deploy Canary Technologies to capture upselling opportunities and automate active guest communications throughout the customer lifecycle.
Corporate Services Administrator
Grands Suites Hotel Residences & Spa
, Malta
06.2024 - 05.2025
- Integrated Adria Scan for automated identity document capture, streamlining guest check-in workflows and maintaining compliance.
- Managed administrative functions for hotel operations and guest services.
- Developed and maintained filing systems for contracts and vendor agreements.
Front Desk Receptionist
Grands Suites Hotel Residences & Spa
, Malta
08.2023 - 07.2024
- Greeted guests warmly upon arrival at luxury hotel and spa.
- Created a positive first impression for guests arriving at the hotel. upon arrival at luxury hotel and spa.
- Coordinated guest check-in/check-out and provided customer support while collaborating with housekeeping and maintenance to uphold service standards.
- Managed phone calls and directed inquiries to appropriate departments.
Operations Coordinator
Aseocaribe Colombia S.A.S. E.S.P.
, Colombia
08.2019 - 08.2021
- Analyzed performance indicators to enhance efficiency in technical operations, maintenance, final disposal, and inventory management.
- Calculated and analyzed performance indicators for technical operations, maintenance, final disposal, and inventory.
- Monitored proper service implementation via field supervision and scheduled company fleet maintenance.
- Managed inventory of operational materials and consumables to ensure availability and support operational needs.
- Atlántico, Colombia
Education
Post Graduate Certificate - Project Management
Malta Business School
Malta 03.2025 - 07.2025
Industrial Engineering -
Universidad Libre
ColombiaSkills
- Project Lifecycle Management
- Sustainability Compliance
- Stakeholder Alignment
- Vendor Management
- Tech integration
- Process optimization
- Lean Six Sigma
- Workflow optimization
- Process improvement
- Data analysis
Personal Skills And Certifications
Spanish, Native / Bilingual - C2, Project Lifecycle Management, Stakeholder Alignment, Process Optimization & Continuous Improvement, Lean Six Sigma & Data Analysis, Environmental Impact Assessment, SaaS & Tech Integration (Snapfix, Canary, Adria Scan), Project Planning: Putting It All Together, Capstone: Applying Project Management in the Real World, Project Initiation: Starting a Successful Project, Project Execution: Running the Project, Gestión de elementos de protección personal
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Operations Executive
Grands Suites Hotel Residences & Spa
04.2025 - Current
Post Graduate Certificate - Project Management
Malta Business School
03.2025 - 07.2025
Corporate Services Administrator
Grands Suites Hotel Residences & Spa
06.2024 - 05.2025
Front Desk Receptionist
Grands Suites Hotel Residences & Spa
08.2023 - 07.2024
Operations Coordinator
Aseocaribe Colombia S.A.S. E.S.P.
08.2019 - 08.2021
Industrial Engineering -
Universidad Libre