Judy Wilson
Hungry Horse,MT
Summary
Dynamic leader with a proven track record at ExplorUS, excelling in strategic planning and operational oversight. Enhanced team performance through effective staff training and development, driving significant growth initiatives. Recognized for fostering a culture of continuous improvement while optimizing resource allocation and achieving high customer satisfaction.
Knowledgeable with proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Reginal Manager
ExplorUS
05.2011 - 06.2025
- Assisted in developing regional sales strategies and initiatives.
- Collaborated with cross-functional teams to enhance operational efficiencies.
- Supported training programs for new team members on company policies.
- Contributed to market analysis to identify growth opportunities within the region.
- Coordinated communication between departments to streamline project execution.
- Engaged with customers to gather feedback and improve service delivery.
- Participated in staff meetings to discuss objectives and progress towards goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 102 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
CEO
Global Drug Testing
01.2000 - 01.2009
- Spearheaded strategic initiatives to drive organizational growth and enhance market positioning.
- Cultivated a high-performance culture through leadership development and talent acquisition strategies.
- Streamlined operational processes, resulting in increased efficiency and improved resource allocation.
- Established key performance indicators to monitor progress toward corporate objectives and ensure accountability.
- Fostered relationships with stakeholders to align business goals with community engagement efforts.
- Led cross-functional teams in implementing innovative solutions to complex business challenges.
- Directed financial planning and analysis to support sustainable profitability and investment decisions.
- Advocated for digital transformation initiatives to enhance organizational agility and customer experience.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Pioneered corporate social responsibility initiatives, significantly impacting community development and sustainability.
- Spearheaded global expansion efforts, entering new markets and establishing profitable operations within two years.
Education
GED -
West High
Anchorage, AK02.1971
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Operational oversight
- Personnel oversight
- Business recordkeeping
- Database management
- Recordkeeping compliance
- Regional planning
Certification
- Certified Syva V-Twin Analyzer, Dade Behring
Timeline
Reginal Manager
ExplorUS
05.2011 - 06.2025
CEO
Global Drug Testing
01.2000 - 01.2009
GED -
West High