Juliana Francina Underhay

Provided a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and procedures. Assist management with branch audits ensuring all polices, procedures and regulations are followed at all times.

Teller Relief

Relieved Tellers when needed. Cash checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Ensure all key procedures are followed at all times.

ATM Custodian

Reconciled cash drawer and resolved discrepancies. Loading of all ATMS daily. Securing and accounting for all cash transactions on the ATMS on a daily basis. Attend to all technical faults on the ATMS. Ensure all key procedures are followed at all times on ATMS.

Multi Skilled Consultant

Maintained in-depth knowledge of bank products and services and provided appropriate recommendations to customers. Always complied with policies, procedures and regulations contained in the relevant guidelines and understand the risk associated with decisions. Conversed with our customers in a way they fully understand and provide helpful solutions and products based on their needs. Maximized channel optimization opportunities identified aligned to customer needs. Adhered to the TCF (Treating Customer fairly) principles in all that I did. Connected with our customers by living up to First National Bank's brand promise of "How can we help you?" at all times.

Reference

Gerrie Douglas

Mobile: +2761 530 3603

Work: +2787 345 3170/1/2/3

Determined customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilization of self-service and online platform based banking options.

Teller Relief

Relieved Tellers when needed. Cash checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

ATM Custodian

Reconciled cash drawer and resolved discrepancies. Loading of all ATMS daily. Securing and accounting for all cash transactions on the ATMS on a daily basis. Attend to all technical faults on the ATMS. Balancing and accurate cash transaction handling on the ATMS. Ensure all key procedures are followed at all times on ATMS.

Digital Enabler

Provided customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team. Demonstrated teamwork as a valued team player.

• Acted responsibly with work related resources to contribute to cost containment. Greeted customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience. Contributed to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service. Maintained Self Service Devices to ensure optimal availability to customers. Assessed own performance through seeking timely and clear feedback and request training where appropriate. Addressed customer needs in order to meet or exceed customer expectations. Build and maintain stakeholder relationships. Complied with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization

Reference

Gerrie Douglas

Mobile: +2761 530 3603

Work: +2787 345 3170/1/2/3

Provide customers with appropriate self-service banking solutions, service and support through effective sales and migration of clients to alternative channels

Teller Relief

Relieved Tellers when needed. Cash checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

ATM Custodian

Reconciled cash drawer and resolved discrepancies. Loading of all ATMS daily. Securing and accounting for all cash transactions on the ATMS on a daily basis. Attend to all technical faults on the ATMS. Balancing and accurate cash transaction handling on the ATMS. Ensure all key procedures are followed at all times on ATMS.

Migration Official

Provide customers with appropriate self-service banking solutions, service and support through effective sales and migration of clients to alternative channels. Built customer relationships through providing professional advice, support and after sales services. Reported on transactional and process activities within set guidelines to provide timely information for decision making. Complied with relevant statutory, legislative, policy and governance requirements and adhered to processes and procedures related to area of specialization. Contributed to teamwork and inclusivity within own team. Provided training to customers on an ongoing basis to increase understanding of the advantages of using alternative channels. Implemented the digital channel migration strategy in area of responsibility to meet business targets.

Reference

Gerrie Douglas

Mobile: +2761 530 3603

Work: +2787 345 3170/1/2/3

Provided a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Audited fellow teller currency to contribute to dual-control procedures.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Counted and packaged currency and coins.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Assisted with training of new tellers on policies and procedures.
• Monitored and reported suspicious activity in line with bank security policies.

Reference

Casper Combrink

Mobile: +2783 455 6598

Phone: +2787 345 3752