Julie Rees
Ramsay
Summary
Through my years of employment, I have proven that I am an organized and dependable person that can successfully manage multiple priorities with a positive attitude.
Working at a smaller Fedex hub and gateway, I have been crossed trained in OS&D (domestic and Canada), customer service, and many other duties associated with keeping our center running smoothly.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Fedex Freight
Butte, MT
04.2017 - Current
- Cross-trained in all OS&D functions as well as the general office procedures (such as, appointments, dock pickups/drops, entering center invoices for payment, and logging forklift hours and fuel/propane deliveries.
- Work extensively with international (Canada) shipment.
- Oversee daily workflow, ensuring adherence to company policies and quality standards.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Document Specialist
Omimex Resources
Butte, MT
04.2011 - 12.2016
- Worked frequently with the oil and gas leasing lead analyzing leases and preparing monthly checks.
- Provided customers with updates and documents.
- Organized and maintained electronic and physical document repositories for easy access.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Promoted efficient document processing by maintaining orderly and clean control room.
Document Control Specialist
MSE Technology Applications
Butte, MT
02.1991 - 12.2010
- Multiple positions held including, intern, receptionist, floater, graphics backup, tech writer typist, document control specialist.
- Held security clearance and controlled proprietary documents.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant guidelines and procedures.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Transmitted documents, organized revisions and tracked changes.
- Promoted efficient document processing by maintaining orderly and clean control room.
Education
Bachelor of Arts - Organizational Management
Ashford University
Clinton, IAAssociate of Applied Science - Administrative Assistant/Secretarial Science
Montana Tech of The University of Montana
Butte, MTAssociate of Applied Science - Information Processing
Montana Tech of The University of Montana
Butte, MTSkills
- OS&D trained (domestic and international)
- Organization and time management
- Customer service
- Calm under pressure
- Problem-solving
- Attention to detail
- Dependable and responsible
- Team player
- Multitasking abilities
- Excellent communication
Timeline
Customer Service Representative
Fedex Freight
04.2017 - Current
Document Specialist
Omimex Resources
04.2011 - 12.2016
Document Control Specialist
MSE Technology Applications
02.1991 - 12.2010
Bachelor of Arts - Organizational Management
Ashford University
Associate of Applied Science - Administrative Assistant/Secretarial Science
Montana Tech of The University of Montana
Associate of Applied Science - Information Processing
Montana Tech of The University of Montana