Juliette Louise Howick
Customer Service Representative
San Pawl Il-Bahar
Summary
Dedicated Customer Service Representative with 6 years of customer service experience solving customer service issues and increasing overall customer loyalty.
Familiarity with working as part of a team in a call centre environment and as an individual to assist and resolve customer issues at first point of contact using the guidelines, procedures and tools provided.
Worked with other departments and teams to ensure that a professional, friendly and exceptional customer service was provided to customers at all times to maintain customer satisfaction.
Worked as part of a back office team creating internal memos and e-mailing other banks as part of a current account switch service agent resolving account opening issues.
Overview
6
6
years of professional experience
Work History
Banker
HSBC Bank
Malta, St Pauls Bay
08.2018 - Current
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Reduced burden on personnel by advocating for online and mobile banking applications, educating customers on ways to use and benefit from technologies.
- Answered customer queries about policies and procedures with a friendly and knowledgeable approach.
- Delivered exceptional customer service in a call Centre environment whilst greeting customers with wide-ranging needs.
- Resolved customer issues, addressing account problems and discrepancies.
- Processed deposits and withdrawals, wire transfers and stop payments.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Food and Beverage Attendant
DB San Antonio Hotel And Spa
01.2018 - 08.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
Education
Royds Comprehensive School
England09.2003
Skills
- Transaction Processing
- Customer Service
- Regulatory Policies and Procedures
- Empathy and Understanding
- Data Entry Accuracy
- Goal Oriented
- Product Knowledge
- Account Updating
- Call Management
- Technical Troubleshooting
- Call Center Operations
- Ability to work as part of a team or as an individual to achieve the best result for clients
Accomplishments
I recently received an award for 5 years as a Premier Everyday Banking agent as an employee within HSBC UK.
Languages
English
Native or Bilingual
Timeline
Banker
HSBC Bank
08.2018 - Current
Food and Beverage Attendant
DB San Antonio Hotel And Spa
01.2018 - 08.2018
Royds Comprehensive School
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