Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

JULIJA KAKLAUSKAITE

68 Anglu Gatt, Les Petite Fleur 4B, Mosta

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

RUSSIAN LANGUAGE CUSTOMER ACCOUNT ADVISOR

HILLSIDE (GAMING) MP LIMITED
04.2023 - Current
  • Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
  • Liaising with internal departments in English in order to resolve customers’ queries.
  • Maintaining knowledge of policies, procedures and licensing requirements.
  • Promoting safer gambling.

ENGLISH LANGUAGE CUSTOMER ACCOUNT ADVISOR (GAMING)

HILLSIDE (GAMING) MP LIMITED
4 2022 - 10.2022
  • Assisting company's global customer base via Live Chat, telephone and email
  • Supporting customers with a wide variety of account based promotional slot and table game queries across company's Bingo, Poker, Casino & Games products

CARD INSPECTOR

EVOLUTION MALTA LIMITED
05.2019 - 04.2022
  • Sorting the cards by the internal defined rules
  • Checking the cards for damage/ spoiling
  • Change and prepare the cards
  • Fill in the deck control sheet, new deck control by date
  • Extra work with cards

WARD HOSTESS/KITCHEN PORTER

SIMBLIJA CARE HOME (HILLTOP GARDENS)
09.2016 - 11.2019
  • Breakfast preparation, lunch and dinner service;
  • Dealing with complaints, filling in the menus into the bleep system for the next day;
  • Chef's assistance in the kitchen, cleaning working area, store keeping.

MEMBER OF THE EXAMINATION BOARD

IMMANUEL KANT BALTIC FEDERAL UNIVERSITY (IKBFU)
02.2014 - 09.2014
  • Working under the supervision of the Registrar of the Subcommission;
  • Providing applicants assistance when making statements, inputting data of the applicant in the register, preparing documents of personal affairs;
  • Participation in processing personnel files and other documents to the Admissions Office;
  • Preparing documents to be sent to home addresses of applicants who were not enrolled at the University.

Education

Master's degree in Services and Tourism (Hospitality) Management -

Immanuel Kant Baltic Federal University (IKBFU)
09.2010 - 05.2015

Skills

    Computer Skills

    Ability to Work in a Team

    Fast Learning Skills

    Strong Communication Skills

    Flexibility and Time-management

    Initiative and Problem-solving Abilities

    Dedication and attention to details

Personal Information

Nationality: Lithuanian (EU)

Languages

Lithuanian, Russian
Native language
English (C1)
Advanced
C1

Timeline

RUSSIAN LANGUAGE CUSTOMER ACCOUNT ADVISOR

HILLSIDE (GAMING) MP LIMITED
04.2023 - Current

CARD INSPECTOR

EVOLUTION MALTA LIMITED
05.2019 - 04.2022

WARD HOSTESS/KITCHEN PORTER

SIMBLIJA CARE HOME (HILLTOP GARDENS)
09.2016 - 11.2019

MEMBER OF THE EXAMINATION BOARD

IMMANUEL KANT BALTIC FEDERAL UNIVERSITY (IKBFU)
02.2014 - 09.2014

Master's degree in Services and Tourism (Hospitality) Management -

Immanuel Kant Baltic Federal University (IKBFU)
09.2010 - 05.2015

ENGLISH LANGUAGE CUSTOMER ACCOUNT ADVISOR (GAMING)

HILLSIDE (GAMING) MP LIMITED
4 2022 - 10.2022

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