Julio Cesar Espinosa Rodriguez
English Teacher
Saint Julian
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Supervisor and QA Analyst
Buwelo SA
Medellin
02.2022 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Interviewed, hired and trained new employees for production positions.
- Monitored expenditures to mitigate risk of overages
English Teacher and HR Assistant
Almacontact-Latam Airlines
Medellin
11.2018 - 09.2021
- Administered assessments and standardized tests to evaluate student progress.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Explored and implemented innovative use of technology in language education.
- Coordinated activities to encourage interest in reading.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with on-boarding process of 35 new hires .ires, terminations, title changes and terminations.
- Assisted with on-boarding process of 35 new hires per group.
- Led interesting and diverse group activities to engage students in course material
English Teacher
Universal Language Academy
Medellin
02.2016 - 11.2018
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Worked with administrators on behavioral issues to support needs of students.
- Kept classroom organized, clean and safe for students and visitors.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
Front Desk and Reservations Supervisor
Hotel Villa Caltas
Jaco
07.2005 - 11.2008
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked closely with front desk to achieve full occupancy of property.
Education
College Undergraduate - English Language And Literature
Universidad Americana
San Jose, Costa Rica 01.2009 - 05.2013
Skills
Customer understanding
Excellent verbal and written communication
Passenger and cargo safety
Classroom management
Group learning mechanics
Standardized Testing
Lesson Planning
Developed outstanding verbal communication and active listening skills, which promoted better responses to callers and boosted call intake 90%
Certification
Marketing and sales course
Spanish, English, Portuguese
Spanish Native speaker. English advance level and basic Portuguese level.
Timeline
Supervisor and QA Analyst
Buwelo SA
02.2022 - 09.2022
English Teacher and HR Assistant
Almacontact-Latam Airlines
11.2018 - 09.2021
English Teacher
Universal Language Academy
02.2016 - 11.2018
College Undergraduate - English Language And Literature
Universidad Americana
01.2009 - 05.2013
Front Desk and Reservations Supervisor
Hotel Villa Caltas
07.2005 - 11.2008