Justin Blair
Missoula
Summary
Results-oriented professional with nearly 9 years of experience at Albertson's, demonstrating expertise in Customer Service, Cash Handling, and Department Management. Proven track record of exceeding quarterly quotas and maintaining accurate bi-annual inventory counts. Skilled in training and mentoring over 20 colleagues to foster a supportive work environment and enhance team performance.
Overview
9
9
years of professional experience
Work History
General Merchandise Manager
Albertson's
10.2022 - Current
- Ensured product availability by effectively managing inventory levels.
- Organized promotional displays, enhancing merchandising initiatives and stock rotation.
- Enhanced customer experience through knowledge of store layout and product placement.
- Maintained cleanliness and organization of sales floor with team collaboration.
- Enabled efficient transactions and inventory tracking using point-of-sale systems.
- Participated in training sessions to understand company policies and procedures.
- Adapted quickly to new tasks in fast-paced retail environment.
- Contributed to store marketing campaigns and community engagement initiatives.
- Reduced inventory shrinkage through audits and staff training on loss prevention techniques.
- Established relationships with suppliers for timely delivery of quality products.
- Developed visual merchandising strategies aligned with branding and market trends.
- Improved customer satisfaction by maintaining a well-stocked and organized sales floor.
- Boosted employee morale through recognition programs and team-building activities.
- Increased store sales with innovative merchandising strategies and optimized product displays.
Assistant Front End Manager
Albertson's
09.2021 - 10.2022
- Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
Bookkeeper
Albertson's
09.2019 - 09.2021
- Ensured timely payments by processing accounts payable and receivable transactions accurately.
- Maintained financial accuracy by reconciling bank statements regularly and thoroughly.
- Delivered accurate payroll entries, guaranteeing timely employee compensation and satisfaction.
- Identified discrepancies in financial reports, implementing corrective actions to resolve issues.
- Trained junior staff in bookkeeping practices and software for improved efficiency.
- Developed comprehensive financial records to facilitate successful audits and compliance.
Customer Service Supervisor
Albertson's
09.2019 - 09.2021
- Enhanced customer satisfaction by resolving inquiries and complaints efficiently.
- Trained new employees on best practices for effective customer interactions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Processed transactions accurately using point-of-sale systems and technology.
- Gained valuable experience interacting with diverse customers sending money internationally.
Cashier and Customer Service Rep
Albertson's
05.2017 - 09.2019
- Maintained accurate cash drawer, ensuring financial integrity at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on register procedures and customer service best practices.
Education
No Degree - Generals
Missoula College
Missoula, MTHigh School Diploma -
Florence-Carlton High School
Florence, MT05-2011
Skills
- Service improvements
- Product assortment
- Operational efficiency
- Inventory management
- Team training and development
- Workflow coordination
- Promotional planning
- Department performance
- Merchandise presentation
- Bookkeeping
- Customer service
- Problem-solving
Timeline
General Merchandise Manager
Albertson's
10.2022 - Current
Assistant Front End Manager
Albertson's
09.2021 - 10.2022
Bookkeeper
Albertson's
09.2019 - 09.2021
Customer Service Supervisor
Albertson's
09.2019 - 09.2021
Cashier and Customer Service Rep
Albertson's
05.2017 - 09.2019
No Degree - Generals
Missoula College
High School Diploma -
Florence-Carlton High School