Justina Krate
Tirana
Summary
Accomplished Cashier Supervisor with a proven track record at Zainal Enterprises - Manama Bahrain, enhancing customer satisfaction through exceptional cash management and customer service. Demonstrated reliability and composure in high-pressure situations, significantly improving transaction accuracy and fostering positive customer relationships. Skilled in both cash handling and guest services, adept at elevating the customer experience.
Overview
4
4
years of professional experience
Work History
Cashier
Spar Albania
02.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
365 Spa & Sport Centre
04.2022 - 01.2023
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Cashier Supervisor
Zainal Enterprises - Manama Bahrain
02.2023 - 09.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Customer Service Cashier
Customer Care B2B Support
10.2023 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Shkolla E Mesme Profesionale Hoteleri - Turizem
Tirana05.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Cash Management
Languages
Albanian
Native language
English
Beginner
A1
Timeline
Customer Service Cashier
Customer Care B2B Support
10.2023 - 08.2024
Cashier Supervisor
Zainal Enterprises - Manama Bahrain
02.2023 - 09.2023
Cashier
365 Spa & Sport Centre
04.2022 - 01.2023
Cashier
Spar Albania
02.2020 - 04.2022
High School Diploma -
Shkolla E Mesme Profesionale Hoteleri - Turizem
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