Justine Willhite
Plains
Summary
Personable and dedicated individual with talent for analytical thinking and problem-solving and eager to learn and grow in claims adjusting field. Possesses knowledge of insurance policies and claims processes, along with strong skills in investigation. Brings understanding of insurance principles and ability to quickly grasp complex information. Capable of achieving positive outcomes by efficiently managing claims and ensuring customer satisfaction. Ready to use and develop skills in investigation and negotiation in Multi-Line Claims Adjuster role.
Overview
4
4
years of professional experience
Work History
Multi-Line Claims Adjuster
Self Employed
11.2023 - Current
- Coordinated with external vendors such as appraisers, adjusters, and contractors to obtain accurate assessments of losses and repairs needed.
- Maintained up-to-date knowledge on industry trends, regulations, and best practices through regular professional development opportunities.
- Conducted field investigations for complex property damage cases and uncovering hidden damages.
- Managed a caseload of diverse claims, prioritizing tasks and meeting deadlines to ensure timely resolutions.
- Improved customer satisfaction ratings by maintaining empathetic communication during stressful situations involving personal loss or injury.
- Collaborated with legal teams in defending litigated claims, providing necessary documentation when required.
- Ensured compliance with state laws and regulations governing insurance operations by adhering to established policies and procedures throughout the claims process.
Catastrophe Claims Adjuster
Self Employed
10.2024 - 11.2024
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
- Supported regional catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
- Identified subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate.
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
Claims Assistant
Frontier Adjusters
07.2021 - 10.2021
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Logged, allocated and managed claims.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.
Education
Human Resources Management
Western Governors University
Salt Lake City, UT09-2020
Associate of Arts - Social Services/ Mental Health
Pierce College
Steilacoom, WA08-2013
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Multi-tasking
- Insurance regulations
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Time management
- Damage assessment
- Property inspection
Languages
American Sign Language
Limited Working
Timeline
Catastrophe Claims Adjuster
Self Employed
10.2024 - 11.2024
Multi-Line Claims Adjuster
Self Employed
11.2023 - Current
Claims Assistant
Frontier Adjusters
07.2021 - 10.2021
Human Resources Management
Western Governors University
Associate of Arts - Social Services/ Mental Health
Pierce College
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