JUSTYNA MAJCHER
Overview
22
22
years of professional experience
Work History
Freelance Translator, Proof-reader & Editor
JM Translations & Copy
01.2007 - Current
- 16+ years experience with translations, proofreading, editing, Norwegian localisation, and QA testing
- Speciality areas: Ecommerce, iGaming, Tourism, Law
PRODUCT OWNER
YGGDRASIL
Krakow, Poland
07.2020 - 10.2023
- Responsible for specifying roadmap and deploying 2.0 version of client area and developing client area to support the business expansion
CASINO MANAGER
SKS365
St Julians, Malta
10.2017 - 07.2020
- Joined as company's first Casino Manager to oversee the casino product going digital
- Integrated an additional 8 RNG providers and 2 Live providers, increased the casino market share from 10th till 8th position
- Managing the casino team and overseeing Casino and Live Casino activity for the .it and .com sites
- Conceptualising, execution and costing of promotional campaigns
- Responsible for creating and reaching department KPIs
- Responsible for customer journey
- Point of contact for game providers; Evolution, Microgaming, Netent, +
- Responsible for game selection and positioning
- Responsible for game launch and promotional roadmap and strategies
- UX incl
- UI development
HEAD OF PRODUCT & DESIGN
GAME LOUNGE
Gzira, Malta
05.2017 - 10.2017
- Conceptualised and created various in-house developed software CRO, and optimisation of work processes
- Managed the in-house team of Graphic Designers and UX designers
- Responsible for product vision and roadmaps
- Created and updated procedures and manuals to optimise workflow within the Design department
- Responsible for CRO
- Working together with the CTO in creation of internal software to optimise company workflow and processes
- Working together with the CTO, UX/UI designers and developers in creation of new sites, improvement of flagship sites, and newly acquired sites
- Project managing internal and external feature developments and upgrades
- Managed QA testing
GLOBAL PRODUCT MANAGER
GAME LOUNGE
Gzira, Malta
09.2016 - 05.2017
- Focusing on new product development together with the CTO; continuing development of our in-house platform and CMS
- Responsible for gathering relevant BI, and creation of business plans
- Responsible for quality of websites, irrespective of market
- Created brand guidelines for new sites and supervised that all produced material complies
- Represented the company at conferences and events
- Worked closely with the Head of Sales negotiating existing, and obtaining new partnerships
COUNTRY MANAGER NORWAY
GAME LOUNGE
04.2015 - 09.2016
- Conceptualised and created textual content for a new Norwegian site, including branding guidelines and supervising adherence to these within graphical assets and external marketing
- Created content for, and updated our Norwegian sites
- Responsible for Norway facing external marketing
- Created SEO content, both internal and external
- Created brand guidelines, and oversaw that all produced material complied
- Worked closely with the CTO in creation of internal software to optimize company workflow and revenue, including the in-house CMS
- Creating and updating internal procedure manuals
HEAD OF CONTENT AND BRAND MANAGEMENT
BIT8
07.2013 - 01.2014
- Headed up all marketing and branding projects, conference and events representative
- Content creation and maintenance of the Bit8 website
- Press contact and media buyer
- Creating brand guidelines and supervising that all produced material complies
- Producing adverts and marketing material
- Creating and updating internal documentations
- In charge of communication with our creative design team
- Company representative at conferences and events
CONTENT MANAGER & ACTING CASINO DIRECTOR
MR GREEN
07.2011 - 07.2013
- Responsible for conceptualisation, execution, and analysis of all global B2C marketing campaigns, ownership of game portfolio, setting and meeting department KPIs
- Responsible for conceptualising and creating all global B2C marketing campaigns, coordinating graphical asset creation for these, and ensuring their quality across all channels
- Creating copy for the site and marketing material such as newsletters, campaign descriptions and other external communication channels
- Supervising and uploading of translations across all markets
- Handling game launches, including supervising game testing, creating copy and ordering visual assets
- Setting up of the Casino tournaments
- Managing task assigning within the content department, ordering and co-creating site and game assets production etc
- Between December 2011 and September 2012, I took over several responsibilities from the former Casino Director while the company was recruiting
- These included but were not limited to:
- Complete ownership and handling of game releases, including supervising game testing
- Meetings with prospective game providers
- Game selection and positioning
CUSTOMER SUPPORT INFORMATION COORDINATOR
BETSSON
08.2010 - 07.2011
- Conceptualised and created the Knowledgebase, as an internal tool to optimise customer communications, and ended up being the basis for the Betsson customer facing FAQ and Help section
- Introduced in-house translator and proofreading teams
- Proofreading, creating and uploading articles to external Info Center
- Initiating, building and maintaining the internal Info Center for support agents in order to optimize knowledge and customer care
- Translations (English, Norwegian, Spanish)
- Content Quality Control across all Betsson brands
- Interdepartmental contact point
CUSTOMER SUPPORT SHIFT LEADER, BINGO PRODUCT PRO
BETSSON
09.2009 - 08.2010
- 2ndline for customer contacts
- Initiating age verification procedures for newly registered customers
- Maintaining a high quality in agents' contacts with the customers
- Constant supervision of the mailboxes, phone lines and chat lines and rearranging shifts to suit the volumes to minimize queue time
- Arranging promotions with the different departments and communicating these to the agents
- Tournament pay-outs
- Creating and uploading articles for the external Info Centre
- Proofreading of site and translations
SUPPORT AGENT COVERING 5 LANGUAGES/CHATMASTER BINGO
BETSSON
07.2008 - 09.2009
- 1stline contact with customers by email, telephone and live chat in English, Norwegian, Spanish, Swedish and Polish
- Supervising the bingo chat
- Translating newsletters and site content (ex; the Bingo site from English to Spanish)
INTERPRETER & TRANSLATOR
CETEC
Spain
01.2006 - 07.2008
- Official interpreter covering Spanish, English, Norwegian, Swedish and Polish, for the courthouses and the Policía Nacional in Benidorm and Villajoyosa (Costa Blanca, Spain)
BARTENDER/BAR MANAGER
HEARTBREAK HOTEL
Spain
06.2003 - 01.2006
- Bar and live music venue on the Levante beachfront
- Staff of 12 reporting to me
- Creating rosters
- Stock order and intake
- Tray & bar service
- Auditioning musicians
Timeline
PRODUCT OWNER
YGGDRASIL
07.2020 - 10.2023
CASINO MANAGER
SKS365
10.2017 - 07.2020
HEAD OF PRODUCT & DESIGN
GAME LOUNGE
05.2017 - 10.2017
GLOBAL PRODUCT MANAGER
GAME LOUNGE
09.2016 - 05.2017
COUNTRY MANAGER NORWAY
GAME LOUNGE
04.2015 - 09.2016
HEAD OF CONTENT AND BRAND MANAGEMENT
BIT8
07.2013 - 01.2014
CONTENT MANAGER & ACTING CASINO DIRECTOR
MR GREEN
07.2011 - 07.2013
CUSTOMER SUPPORT INFORMATION COORDINATOR
BETSSON
08.2010 - 07.2011
CUSTOMER SUPPORT SHIFT LEADER, BINGO PRODUCT PRO
BETSSON
09.2009 - 08.2010
SUPPORT AGENT COVERING 5 LANGUAGES/CHATMASTER BINGO
BETSSON
07.2008 - 09.2009
Freelance Translator, Proof-reader & Editor
JM Translations & Copy
01.2007 - Current
INTERPRETER & TRANSLATOR
CETEC
01.2006 - 07.2008
BARTENDER/BAR MANAGER
HEARTBREAK HOTEL
06.2003 - 01.2006
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