Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaetlen Nevala

Havre

Summary

Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.

Overview

12
12
years of professional experience

Work History

Service Advisor

Claritev
01.2023 - Current
  • Handled a high volume of inbound customer calls
  • Provided excellent customer service by addressing inquiries, resolving complaints, and offering additional information when requested
  • Being sure to either solve the issue/request on the phone or service case, or making sure it is routed to the correct department for additional information.

Customer Service Representative

TotalMed-Remote
06.2021 - 01.2023
  • Taking calls and answering questions in regard to SNAP and medical benefits
  • Routing calls to the correct department based on caller’s needs
  • Entering in notes to the case/file based on the member’s need/conversation.

Customer Service

FCR
10.2020 - 11.2021
  • Taking inbound chats/emails/phone calls
  • Helping members with hardware and software issues.
  • Helping members with order and delivery updates and scheduling.
  • Creating orders for hardware issues
  • Exchanging items before member receives items
  • Canceling orders/services
  • Working with salesforce
  • Working with CMS
  • Working with TalkDesk

Customer Service

LiveOps
10.2019 - 10.2020
  • Taking inbound calls
  • Helping install/reinstall TurboTax desktop software
  • Product support for TurboTax Online
  • Helping with finding errors made on tax returns

Software Technical Support

Kelly Services
04.2018 - 10.2019
  • Provided assistance with with iOS watchOS and ma Cos issues, along with customer account issues
  • Performed diagnostic testing on on iPhones and apple watches
  • Helped customers set up repairs and appointments to go in store for hardware issues.

Receptionist

Bear Paw Veterinary Service
08.2016 - 05.2018
  • Scheduling appointments, preparing the next day files, making confirmation calls working the cash register and taking care numbers over the phone.

Dr. Assistant

Havre Optometric Clinic
01.2015 - 08.2016
  • Helped get clients checked in for their appointments, and also helped with teaching how to use contact lenses dispensing contacts and ordering contacts. Also learned how to run most of the other instruments that are involved with checking a person's eye.

Cook|Manager

Northern Montana Care Center
06.2013 - 01.2015
  • Prepare meals for the and next day while I was cooking, then I watched over the staff and filled in when necessary in the different areas when I was in on the management schedule.
  • Pt Flex Guest Services Co-Worker

Education

High school diploma or GED -

Kasson-Mantorville Senior High School
Kasson, MN
05.2009

Skills

  • Client support
  • Proficient in computer applications
  • Proficient in task management
  • Consistent work performance
  • Telecommunications support expertise
  • Conflict resolution

Timeline

Service Advisor

Claritev
01.2023 - Current

Customer Service Representative

TotalMed-Remote
06.2021 - 01.2023

Customer Service

FCR
10.2020 - 11.2021

Customer Service

LiveOps
10.2019 - 10.2020

Software Technical Support

Kelly Services
04.2018 - 10.2019

Receptionist

Bear Paw Veterinary Service
08.2016 - 05.2018

Dr. Assistant

Havre Optometric Clinic
01.2015 - 08.2016

Cook|Manager

Northern Montana Care Center
06.2013 - 01.2015

High school diploma or GED -

Kasson-Mantorville Senior High School

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Kaetlen Nevala