Kaetlen Nevala
Havre
Summary
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
12
12
years of professional experience
Work History
Service Advisor
Claritev
01.2023 - Current
- Handled a high volume of inbound customer calls
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering additional information when requested
- Being sure to either solve the issue/request on the phone or service case, or making sure it is routed to the correct department for additional information.
Customer Service Representative
TotalMed-Remote
06.2021 - 01.2023
- Taking calls and answering questions in regard to SNAP and medical benefits
- Routing calls to the correct department based on caller’s needs
- Entering in notes to the case/file based on the member’s need/conversation.
Customer Service
FCR
10.2020 - 11.2021
- Taking inbound chats/emails/phone calls
- Helping members with hardware and software issues.
- Helping members with order and delivery updates and scheduling.
- Creating orders for hardware issues
- Exchanging items before member receives items
- Canceling orders/services
- Working with salesforce
- Working with CMS
- Working with TalkDesk
Customer Service
LiveOps
10.2019 - 10.2020
- Taking inbound calls
- Helping install/reinstall TurboTax desktop software
- Product support for TurboTax Online
- Helping with finding errors made on tax returns
Software Technical Support
Kelly Services
04.2018 - 10.2019
- Provided assistance with with iOS watchOS and ma Cos issues, along with customer account issues
- Performed diagnostic testing on on iPhones and apple watches
- Helped customers set up repairs and appointments to go in store for hardware issues.
Receptionist
Bear Paw Veterinary Service
08.2016 - 05.2018
- Scheduling appointments, preparing the next day files, making confirmation calls working the cash register and taking care numbers over the phone.
Dr. Assistant
Havre Optometric Clinic
01.2015 - 08.2016
- Helped get clients checked in for their appointments, and also helped with teaching how to use contact lenses dispensing contacts and ordering contacts. Also learned how to run most of the other instruments that are involved with checking a person's eye.
Cook|Manager
Northern Montana Care Center
06.2013 - 01.2015
- Prepare meals for the and next day while I was cooking, then I watched over the staff and filled in when necessary in the different areas when I was in on the management schedule.
- Pt Flex Guest Services Co-Worker
Education
High school diploma or GED -
Kasson-Mantorville Senior High School
Kasson, MN05.2009
Skills
- Client support
- Proficient in computer applications
- Proficient in task management
- Consistent work performance
- Telecommunications support expertise
- Conflict resolution
Timeline
Service Advisor
Claritev
01.2023 - Current
Customer Service Representative
TotalMed-Remote
06.2021 - 01.2023
Customer Service
FCR
10.2020 - 11.2021
Customer Service
LiveOps
10.2019 - 10.2020
Software Technical Support
Kelly Services
04.2018 - 10.2019
Receptionist
Bear Paw Veterinary Service
08.2016 - 05.2018
Dr. Assistant
Havre Optometric Clinic
01.2015 - 08.2016
Cook|Manager
Northern Montana Care Center
06.2013 - 01.2015
High school diploma or GED -
Kasson-Mantorville Senior High School