Kaitlyn Juvik
Helena
Summary
Hard-working and engaging, I excelled in customer service and management. I significantly enhanced customer satisfaction and loyalty through outstanding service and efficient team management. Skilled in relationship building and advanced communication, I consistently exceeded guest expectations, demonstrating a blend of hard cash handling accuracy and a natural, outgoing personality.
Overview
7
7
years of professional experience
Work History
Bartender/Manager
Papa Rays Sports Bar
05.2021 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Montana City Grill
09.2019 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Suds Hut
02.2018 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Cosmetology
Helena College University of Montana
Helena, MT06.2026
High School Diploma -
Helena High School
Helena, MT06.2016
Skills
- Quick Learner
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Customer Service
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
Career Objective
Looking to utilize my skills in customer service to obtain a career as a hairstylist and contribute to the success of Black Eye Legrand.
References
References available upon request.
Timeline
Bartender/Manager
Papa Rays Sports Bar
05.2021 - Current
Bartender
Montana City Grill
09.2019 - 05.2021
Server
Suds Hut
02.2018 - 09.2019
Associate of Applied Science - Cosmetology
Helena College University of Montana
High School Diploma -
Helena High School
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