Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaleb Baker

Kalispell

Summary

Experienced flooring specialist with over five years of hands on expertise in installing and managing a wide range of flooring solutions, including tile, laminate, carpet, and hardwood. As the owner of KDB flooring in the Flathead Valley, I have successfully led residential and commercial projects, delivering high quality results that meet and exceed client expectations. In addition to my flooring expertise, I have a strong background in retail, which has honed my customer service skills and attention to detail. Committed to precision, customer satisfaction, and fostering strong community relationships, I bring a blend of technical skill and business acumen to every project.

Overview

8
8
years of professional experience

Work History

KDB FLooring

Self Employed
07.2023 - Current
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
  • Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
  • Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.

4th Key Manager

Albertsons Grocery Store
12.2021 - 08.2022

Engaged with customers to build rapport and promote long-term loyalty for increased sales.

  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Meat Department Manager

Albertsons Grocery Store
08.2020 - 04.2022
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Trained new employees on handling, safety and stocking procedures.
  • Completed inventory counts, reordered stock and removed expired items from supply.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

5th Key Manager

Albertsons Grocery Store
10.2021 - 12.2021
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Developed professional relationships to improve retention of key customers.
  • Closed the store using proper closing procedures
  • Worked in every fresh department
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Dealt with store issues in calm matter
  • unloaded trucks
  • threw freight
  • Ordered and adjusted PI,s using FAR

Flooring Installer

Grande Flooring
08.2019 - 07.2021
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
  • Measured, cut and installed tack-free strips along baseboards or walls.
  • Recorded measurements and devised plans to match installation specifications.
  • Used tape, glue and heated carpet irons to join edges of carpet.
  • Secured new or existing tack strips around flooring space to attach edges of new carpet.
  • Followed floor sketches and verified extra allowances for final fitting.
  • Spread adhesive cement over floor to prevent board joint wearing.
  • Operated blowtorch to heat or soften floor covering materials to fit floor coverings around irregular surfaces and patch cracks.
  • Secured carpets in place by fastening metal treads across door openings.
  • Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.

Courtesy Clerk

Albertsons Grocery Store
04.2016 - 07.2016
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Restocked and organized merchandise in front lanes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

High School Diploma -

Great Falls High School
Great Falls, MT
06.2017

Skills

  • Constructive Feedback
  • Client Interactions
  • Critical Thinking
  • Scheduling and Time-Tracking
  • Cleanliness Standards
  • Reporting and Performance Analysis
  • Reading Comprehension
  • Health Inspections
  • Computer Proficiency
  • Handling Complaints and Inquiries
  • Proper Food Handling
  • Merchandise Promotion and Display
  • Flexible Work Schedule
  • Selling Techniques
  • Recruitment and Training
  • End Cap Placement
  • Proper Staffing
  • Complex Problem-Solving
  • Store Presentation
  • Team Goals
  • Retail Industry Experience
  • Departmental Procedures
  • Superior Work Ethic
  • Customer Loyalty
  • Creative Solutions

Accomplishments

    Completed and passed a 10 week assistant store manager training program. Won the presidents cup and finished first in the Intermountain division for most boneless ribeyes sold in my second month as meat Manager. Have done very nice work in custom homes on Big mountain.

Timeline

KDB FLooring

Self Employed
07.2023 - Current

4th Key Manager

Albertsons Grocery Store
12.2021 - 08.2022

5th Key Manager

Albertsons Grocery Store
10.2021 - 12.2021

Meat Department Manager

Albertsons Grocery Store
08.2020 - 04.2022

Flooring Installer

Grande Flooring
08.2019 - 07.2021

Courtesy Clerk

Albertsons Grocery Store
04.2016 - 07.2016

High School Diploma -

Great Falls High School
Kaleb Baker