Karen Schembri
Għaxaq,Malta
Summary
Accomplished professional with expertise in stakeholder coordination, executive administration, and public administration. Demonstrates strong leadership and team coordination skills, effectively managing project coordination and strategic communication within government operations. Proficient in problem solving, operational coordination, and customer relations, with a proven track record in report writing and utilising Microsoft Office & Excel. Committed to enhancing organisational efficiency through strategic initiatives and operational excellence.
Overview
2027
2027
years of professional experience
Work history
Commercial Sales Representative
Marsovin Ltd
- Optimised lead generation through targeted marketing campaigns.
- Resolved escalated client issues, reinforcing company reputation for excellent service.
- Provided comprehensive product information to clients for informed decision making.
- Executed persuasive sales pitches, resulting in increased conversions.
Commercial Sales Representative
Borg Cold Stores Ltd
- Fostered long-term business relationships with key industry contacts.
- Coordinated successful trade shows to showcase company products.
- Maintained accurate sales records, ensuring transparency and accountability.
- Streamlined sales processes with improved tracking systems.
Commercial Sales Representative
Frank’s Stores Ltd
- Delivered exceptional customer service whilst handling inbound enquiries.
- Executed persuasive sales pitches, resulting in increased conversions.
- Generated profitable sales by developing and maintaining client relationships.
- Liaised regularly with key stakeholders for account updates and resolutions.
Advisor
Ministry for Education
2020.01
- Coordinated with educational stakeholders and boards regarding projects, initiatives, and operational matters.
Manager – CEO’s Office
Infrastructure Malta
2023.01 - 2026.05
- Coordinate operational and administrative matters directly within the CEO’s Office.
- Liaise daily with Local Councils, Ministries, Transport Malta, Enemalta, Water Services Corporation, contractors, and other stakeholders.
- Coordinate infrastructure-related matters including road works, resurfacing projects, traffic management, and stakeholder requests.
- Prepare official correspondence, executive reports, meeting coordination, and internal communication.
- Support inter-agency coordination to ensure efficient project implementation and issue resolution.
- Monitor ongoing matters requiring executive visibility and senior management follow-up.
- Handle sensitive operational situations requiring diplomacy, organisation, and decision-making.
Manager – Administration
Mater Dei Hospital
2020.01 - 2023.01
- Managed administrative operations and coordinated procedures across departments.
- Supervised staff coordination, schedules, reporting procedures, and operational workflows.
- Supported budget monitoring, reporting, and organisational planning.
- Ensured effective communication and coordination between departments and stakeholders.
- Worked within high-pressure operational environments requiring efficiency and strong leadership.
Advisor
Ministry for Justice, Culture and Local Government
2019.01 - 2020.01
- Coordinated events and collaborated with Local Councils, government entities, and cultural stakeholders.
Head of Customer Care
Ministry for Health
2015.01 - 2019.01
- Managed and coordinated the Customer Care Department within the Ministry for Health.
- Developed operational systems to improve complaint tracking and response procedures.
- Liaised directly with senior officials and departments to resolve operational matters.
- Coordinated meetings, reporting procedures, and stakeholder communication.
Education
Bachelor’s Degree - Business Administration and Management
Malta Business School
MaltaDiploma - Business Administration and Management
Malta Business School
MaltaSkills
- Stakeholder Coordination
- Executive Administration
- Public Administration
- Project Coordination
- Leadership & Team Coordination
- Strategic Communication
- Government Operations
- Problem Solving
- Microsoft Office & Excel
- Report Writing
- Operational Coordination
- Customer Relations
LANGUAGES
Maltese: Native
English: Very Good
Italian: Very Good
References
References available upon request.
ADDITIONAL INFORMATION
- Holder of a Category B Driving Licence.
- Actively attends conferences, workshops, and professional development opportunities.
- Strong experience working within both public sector, inter-agency, and private sector environments.
Timeline
Manager – CEO’s Office
Infrastructure Malta
2023.01 - 2026.05
Advisor
Ministry for Education
2020.01
Manager – Administration
Mater Dei Hospital
2020.01 - 2023.01
Advisor
Ministry for Justice, Culture and Local Government
2019.01 - 2020.01
Head of Customer Care
Ministry for Health
2015.01 - 2019.01
Commercial Sales Representative
Marsovin Ltd
Commercial Sales Representative
Borg Cold Stores Ltd
Commercial Sales Representative
Frank’s Stores Ltd
Bachelor’s Degree - Business Administration and Management
Malta Business School
Diploma - Business Administration and Management
Malta Business School