Karl Camilleri
Zurrieq
Summary
Dedicated professional with expertise in KYC & AML compliance, document verification, and fraud detection. Proficient in payment processing and reconciliation, with a strong focus on attention to detail and analytical thinking. Skilled in stakeholder communication and adept at using MS Office and various systems to ensure efficient time management and SLA delivery. Committed to leveraging skills for enhancing operational efficiency and maintaining regulatory standards.
Overview
4
4
years of professional experience
Work history
Policy Servicing & Sales Support Officer
IVALIFE Insurance
Birkirkara
2025.09 - 2026.04
- Delivered compliant, client-focused support across life insurance, savings, and pension-related queries, ensuring accuracy and adherence to regulatory standards.
- Conducted thorough verification of customer documentation, including passports, national ID cards, driving licences, and bank statements, to support KYC and AML requirements.
- Investigated customer accounts and transactions, identifying discrepancies and potential risks with strong analytical attention to detail.
- Processed withdrawals, resolved payment issues, and tracked missing deposits, ensuring timely and accurate transaction handling.
- Managed escalations relating to reconciliations, fraud risks, and outstanding funds, maintaining strict compliance with internal controls and financial regulations.
- Communicated complex product and process information clearly to customers and internal stakeholders, enhancing understanding and service quality.
- Collaborated cross-functionally to streamline workflows and improve communication between departments, contributing to operational efficiency.
- Utilised internal systems and digital tools to optimise processes and troubleshoot IT-related issues, supporting continuous improvement initiatives.
- Ensured adherence to departmental procedures, service-level agreements (SLAs), and regulatory frameworks at all times.
- Verified client identity and financial information in line with anti-money laundering (AML) and fraud prevention standards, safeguarding customer accounts and company integrity.
Junior Universal Banker
Bank of Valletta
Zurrieq, Iz-Zurrieq
2023.03 - 2025.09
- Delivered high-quality customer service by efficiently managing client inquiries and resolving issues in a timely, professional manner.
- Administered and supported credit-related products, including personal loans and credit cards, ensuring compliance with internal policies and regulatory requirements.
- Issued and managed investment products within the applicable banking regulatory framework, maintaining accuracy and attention to detail.
- Conducted comprehensive needs assessments to identify client objectives and recommend tailored financial solutions.
- Educated customers on a range of banking products and services, enabling informed financial decision-making aligned with their goals.
- Collaborated with team members to enhance service delivery, streamline branch operations, and improve overall efficiency.
- Contributed to the achievement of branch performance targets through strong teamwork and a customer-focused approach.
- Maintained accurate records and ensured compliance with all operational procedures and service standards.
Clerk (Part-Time)
Bank of Valletta
Birkirkara
2025.01 - 2025.05
- Managed loan and credit card accounts in arrears outside normal banking hours.
- Analyzed customer accounts to identify delinquent payments.
- Liaised with clients to negotiate and agree on repayment plans.
- Maintained accurate records of client communications and transactions.
- Contributed to strategies aimed at reducing arrears.
Playworker
FES – Skola Safi
2022.06 - 2022.08
- Supervised children and ensured a safe learning environment.
- Planned and delivered engaging activities tailored to different needs.
- Encouraged positive social interaction among children.
- Worked closely with colleagues to support child development.
- Provided feedback to parents on children’s progress.
Education
Junior College
MsidaSt Albert the Great College
VallettaMQF Level 4 - Finance & Insurance
MCAST
PaolaSkills
- KYC & AML Compliance
- Document Verification & Fraud Detection
- Payment Processing & Reconciliation
- Attention to Detail & Analytical Thinking
- Stakeholder Communication
- MS Office & Systems Proficiency
- Time Management & SLA Delivery
Personal Information
Additional information
- Strong work ethic with a proactive and adaptable approach
- Excellent interpersonal and communication skills
- Keen interest in finance, insurance, and continuous professional development
Timeline
Policy Servicing & Sales Support Officer
IVALIFE Insurance
2025.09 - 2026.04
Clerk (Part-Time)
Bank of Valletta
2025.01 - 2025.05
Junior Universal Banker
Bank of Valletta
2023.03 - 2025.09
Playworker
FES – Skola Safi
2022.06 - 2022.08
Junior College
St Albert the Great College
MQF Level 4 - Finance & Insurance
MCAST