Learned proper drink preparation techniques and cocktail recipes to ensure high-quality service.
Assisted in maintaining bar cleanliness and organization for efficient workflow.
Developed knowledge of inventory management processes to support stock replenishment.
Gained experience with point-of-sale systems to process customer transactions accurately.
Engaged with customers to provide exceptional service and enhance their experience.
Adapted quickly to changing priorities during busy shifts, ensuring timely service delivery.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Personal Caregiver
Private Employer
09.2022 - 12.2024
Assisted clients with daily living activities, ensuring comfort and safety.
Developed personalized care plans based on individual needs and preferences.
Monitored client health and reported changes to family members or healthcare professionals.
Provided companionship and emotional support to enhance overall well-being.
Coordinated transportation for appointments and social activities to promote engagement.
Maintained clean and safe living environments through regular housekeeping tasks.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Improved client satisfaction by providing personalized care and attention to their unique needs.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted clients in maintaining independence through consistent support and encouragement.
Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
Provided emotional support for clients during difficult times, fostering trust and strong rapport.
Delivery Driver
Uber Eats
02.2020 - 08.2022
Navigated routes efficiently to ensure timely deliveries and enhance customer satisfaction.
Managed delivery logistics while adhering to safety regulations and best practices.
Assisted customers with inquiries, providing information on order status and policies.
Maintained cleanliness and organization of delivery equipment for optimal performance.
Adapted quickly to changing delivery demands and traffic conditions to meet service levels.
Demonstrated strong problem-solving skills when addressing customer concerns during deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violations.
Office Manager
OneSource IML
04.2016 - 12.2019
Coordinated office operations to enhance workflow efficiency and support team objectives.
Managed vendor relationships, ensuring timely delivery of supplies and services.
Developed and implemented office policies to improve organizational effectiveness.
Trained new staff on office procedures and software systems to ensure smooth onboarding.
Conducted regular audits of office supplies and equipment, maintaining inventory accuracy.
Resolved administrative issues promptly, contributing to a productive work environment.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Delivery Driver
Legrues Flowers And Christmas Gallery
02.2015 - 04.2016
Delivered Flowers and gifts to customer doorsteps and business offices.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Expedited deliveries to meet customer deadlines and requirements.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Assistant Store Manager
Michaels Arts and Crafts
08.2006 - 01.2015
Assisted in daily store operations and customer service initiatives.
Managed inventory control through effective stock management techniques.
Trained and mentored new team members on store policies and procedures.
Developed visually appealing product displays to enhance customer engagement.
Implemented promotional strategies to increase sales and customer loyalty.
Oversaw cash handling processes, ensuring accuracy and compliance with policies.
Resolved customer inquiries and complaints, improving overall satisfaction rates.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.