Kathleen Emsweller
Walmart
Kalispell
11
years of professional experience
Work History
Front End Coach
7 Years 6 Months- Leading cashiers, customer service desk, and check out procedures.
- Hire, train, mentor, and evaluate front-end staff and team leads
- Resolve high-level customer complaints and ensure fast, accurate checkout lanes
- Monitor cash handling register security, and adherence to company policy.
- Provided technical guidance to teams on best practices related to front end development.
- Managed project timelines by providing accurate estimates for tasks assigned.
- Analyzed business needs and developed appropriate solutions based on those requirements.
- Coached and mentored team members to ensure proper performance and customer relations skills.
- Assisted in overseeing accurate and efficient operation of cash registers.
- Arranged merchandise to make attractive displays.
People Leader
3 Years- Managing recruitment pipelines, conducting interviews, and processing new hires.
- leading orientation programs and coordinating mandatory training for new hires
- assisting workers with benefit questions, scheduling adjustments and resolving workplace concerns
- Ensuring adherence to labor laws, company policy, and safety standards within the facility
Asset Protection Manager
3 Years- Monitor store activity, deterring shoplifters and investigating internal and external theft.
- Inspecting safety compliance, and reviewing incident footage.
- Handling audits, cash shortages, and risk management compliance
- Conducted thorough investigations into theft incidents, collaborating with law enforcement when necessary.
- Developed and maintained relationships with local law enforcement to enhance community safety initiatives.
- Implemented security measures, including surveillance systems, to deter theft and ensure compliance with company policies.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
Timeline
Front End Coach
Walmart
01.2019 - CurrentRead More
People Leader
Walmart
01.2016 - 01.2019Read More
Asset Protection Manager
Walmart
01.2016 - 01.2019Read More