Katie Boyce
Great Falls
Summary
Driven and professional with 8 years of customer service experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Student Supervisor
The University of Montana
02.2025 - 06.2026
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new baristas on beverage preparation and customer interaction standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Collaborated with management to introduce promotional campaigns boosting sales and customer engagement.
- Resolved customer complaints promptly, maintaining high satisfaction rates and fostering repeat business.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
Food Service Worker
Soup Farm
08.2023 - 09.2024
- Prepared and served high-quality soups and meals to patrons efficiently.
- Maintained cleanliness and organization of food preparation areas, ensuring compliance with health regulations.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Collaborated with team members to optimize workflow during peak service hours.
Benifis
09.2019 - 12.2020
- Operated industrial dishwashers and pot-cleaning equipment to sanitize trays and kitchen equipment.
- Reduced risk of food-borne illness by monitoring food at serving areas for freshness and proper holding temperatures.
- Observed all quality and safety standards for safe food-handling practices.
- Prepared and organized tray line using proper equipment to maintain food temperatures.
- Cleaned and sanitized all surface areas and kitchen equipment.
- Developed solid relationships with staff, customers, and vendors.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
Education
Bachelor of Science - Psychology
The University of Montana
Missoula, MT05.2027
High School - undefined
CMR High School
01.2021
Skills
- Motivational skills
- Strong work ethic
- POS system operation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Cash handling expertise
Timeline
Student Supervisor
The University of Montana
02.2025 - 06.2026
Food Service Worker
Soup Farm
08.2023 - 09.2024
Benifis
09.2019 - 12.2020
High School - undefined
CMR High School
Bachelor of Science - Psychology
The University of Montana