Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Nicholson

Winifred,MT

Summary

Dynamic professional with a strong customer service background, honed at Scheels, excelling in multitasking and team collaboration. Proven ability to enhance customer satisfaction through effective communication and service-oriented mindset. Recognized for building loyal clientele and consistently meeting sales targets while maintaining a professional appearance.

Experienced with sales management, focusing on team leadership and customer relations. Utilizes strategic planning to drive sales growth and enhance client satisfaction. Track record of effective communication and problem-solving abilities to achieve consistent results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Judith Mountain Lodge
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Teacher

Winifred Public Schools
08.2022 - 05.2025
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.

Web Associate

Scheels
04.2022 - 08.2022
  • Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Bartendar

Mint Bar and Grill
02.2020 - 04.2022
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Sales Associate

Scheels
05.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Cashier

Scheels
04.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

No Degree - Accounting

Western Governors University
Salt Lake City, UT
12-2026

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Customer service expertise
  • Handling difficult customers
  • Service-oriented mindset
  • Professional appearance
  • Team training and development
  • Sales expertise

Certification

  • Passed Life Insurance State Exam on Monday July 14th, 2025. Will be getting fingerprints submitted and will be liensed by the end of July.

Timeline

Bartender

Judith Mountain Lodge
03.2023 - Current

Teacher

Winifred Public Schools
08.2022 - 05.2025

Web Associate

Scheels
04.2022 - 08.2022

Bartendar

Mint Bar and Grill
02.2020 - 04.2022

Sales Associate

Scheels
05.2019 - 12.2019

Cashier

Scheels
04.2017 - 05.2019

No Degree - Accounting

Western Governors University

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