Kay Barnes
Billings
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Casino Attendant
406 Kitchen And Taproom
11.2017 - 06.2024
- Improved casino revenue by efficiently handling cash transactions and promptly resolving any issues.
- Increased efficiency in the workplace by maintaining well-stocked gaming stations and proactively identifying potential equipment issues or shortages.
- Fostered a safe environment for both employees and guests through adherence to security guidelines during cash transactions and general interactions within the casino floor.
- Contributed to a positive team dynamic through proactive communication and collaboration with fellow casino attendants and supervisors.
Kitchen Manager
Rockpile
01.2008 - 02.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Cookie Manager
Caramel Cookie Waffle
01.1995 - 01.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Sociology
Northwest Community College
Powell, WY05.1989
Skills
- Dependability
- Detail Oriented
- Situational Awareness
- Cash handling expertise
- Customer Engagement
- Security awareness
- Up-selling techniques
Certification
Completed training and application for cannabis worker license from Montana Cannabis Control Division. Submitted 09/20/2024.
Timeline
Casino Attendant
406 Kitchen And Taproom
11.2017 - 06.2024
Kitchen Manager
Rockpile
01.2008 - 02.2017
Cookie Manager
Caramel Cookie Waffle
01.1995 - 01.2008
Associate of Science - Sociology
Northwest Community College
Completed training and application for cannabis worker license from Montana Cannabis Control Division. Submitted 09/20/2024.
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