Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kayla Crawford

Billings

Summary

Dedicated food service employee with a strong focus on team collaboration and food preparation. Proven ability to efficiently process transactions and resolve customer complaints, driving operational success and enhancing guest experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member

The Burger Dive
Billings
02.2025 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided recommendations.
  • Handled cash, credit, and digital payments accurately.
  • Resolved customer complaints in a professional manner.
  • Prepared dining areas by cleaning tables and arranging chairs.
  • Assisted servers by delivering food and beverages promptly.
  • Prepared ingredients by chopping, slicing, and marinating for menu items.
  • Cooked dishes according to recipes and presentation standards for guest satisfaction.

Cashier

Little Caesars Pizza
Billings
10.2024 - 01.2025
  • Prepared high-quality pizzas using fresh ingredients and traditional techniques.
  • Maintained cleanliness of workstations and kitchen equipment throughout shifts.
  • Collaborated with team members to meet customer orders efficiently during peak hours.
  • Handled customer orders in a timely manner, ensuring accuracy of order.

Employee

Taco Johns
Billings
07.2024 - 10.2024
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prepared and assembled food orders according to customer specifications.
  • Operated point-of-sale system for accurate order processing and payment collection.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Followed food safety guidelines to uphold health standards during food handling.

Nanny

Amber C.
Billings
07.2023 - 03.2024
  • Supervised daily activities and playtime for children in a safe environment.
  • Prepared nutritious meals and snacks according to children's dietary needs.
  • Organized and led creative play sessions to stimulate imagination and social skills.
  • Assisted with homework and educational activities to promote learning.
  • Communicated regularly with parents about children's behavior and progress.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Maintained cleanliness and organization of children's play areas and belongings.
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Followed routines to foster stability and structure in children's lives during parental absences.

Cashier

Target
Billings
08.2022 - 01.2023
  • Assisted customers with product selection and answered inquiries.
  • Handled returns and exchanges while following company policies accurately.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted customers with product selections and inquiries.
  • Maintained cleanliness and organization of merchandise displays.
  • Stocked shelves and ensured products were properly labeled.

Tortilla Maker

Cafe Rio
Billings
01.2021 - 06.2021
  • Mixed dough ingredients to ensure consistent tortilla quality.
  • Monitored cooking times and temperatures for optimal tortilla texture.
  • Maintained cleanliness of workstations and equipment for food safety compliance.
  • Conducted regular inventory checks for necessary supplies and ingredients.
  • Removed defective items from production line as necessary and discarded them safely.
  • Maintained a safe, clean and organized work environment at all times.
  • Monitored machine performance, identified malfunctions, and adjusted settings as needed.

TeamMember

Mcdonalds
Billings
01.2020 - 07.2020
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.

TeamMember

Burger King
Billings
07.2018 - 12.2019
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

GED -

Billings Lincoln Center
Billings, MT
01-2021

Skills

  • Customer service
  • Point-of-sale operation
  • Food preparation
  • Order accuracy
  • Cash handling
  • Communication skills
  • First Aid/CPR

Certification

  • ChildCareTraining (CCT Courses) Certified
  • Alcohol Seller/Server certificate

References

References available upon request.

Timeline

Team Member

The Burger Dive
02.2025 - Current

Cashier

Little Caesars Pizza
10.2024 - 01.2025

Employee

Taco Johns
07.2024 - 10.2024

Nanny

Amber C.
07.2023 - 03.2024

Cashier

Target
08.2022 - 01.2023

Tortilla Maker

Cafe Rio
01.2021 - 06.2021

TeamMember

Mcdonalds
01.2020 - 07.2020

TeamMember

Burger King
07.2018 - 12.2019

GED -

Billings Lincoln Center

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Kayla Crawford