Kayla Jenson
Great Falls
Summary
Loan Officer with proven sales expertise at Montana Credit Union, delivering exceptional customer service and fostering strong client relations. Skilled in cash handling and adept at resolving issues, I consistently enhance client experiences while collaborating effectively with teams to achieve operational goals. Committed to excellence in every interaction.
Overview
6
6
years of professional experience
Work History
Loan Officer
Montana Credit Union
09.2022 - Current
- Assisted clients in understanding loan products and services
- Processed loan applications, ensuring accuracy and completeness
- Collaborated with underwriting teams to evaluate applicant qualifications
- Participated in training sessions to enhance knowledge of lending practices
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
Unit Host
Benefis Healthcare
05.2019 - 09.2022
- Communicated effectively with kitchen and service staff to enhance dining experience.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Trained new hosts on customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Barista
Starbucks
07.2020 - 10.2021
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, placing orders to ensure stock availability.
- Collaborated with team members to achieve daily operational goals and improve service quality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Applied Science - Biology
Great Falls College MSU
Great Falls06-2023
High School Diploma -
Great Falls High School
Great Falls05-2020
Skills
- Sales expertise
- Cash handling
- Team player
- Client relations
- Customer service-focused
Timeline
Loan Officer
Montana Credit Union
09.2022 - Current
Barista
Starbucks
07.2020 - 10.2021
Unit Host
Benefis Healthcare
05.2019 - 09.2022
Associate of Applied Science - Biology
Great Falls College MSU
High School Diploma -
Great Falls High School