Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Roth

Garryowen

Summary

Dynamic Shift Manager with proven leadership at McDonald's, enhancing team performance and customer satisfaction by 20%. Skilled in health and safety compliance and effective communication, driving operational excellence. Known for reliability, multitasking, and fostering teamwork to maintain smooth, efficient service during peak hours.

Overview

10
10
years of professional experience

Work History

Shift Manager

McDonald's
Hardin, MT
05.2017 - Current
  • Supervised team of 10+ staff during peak hours to ensure efficient operations.
  • Resolved customer complaints swiftly, improving overall satisfaction ratings significantly.
  • Analyzed operational workflows, identifying areas for improvement to enhance service speed and accuracy.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

Delivery Driver

Fed Ex Ground
Billings, MT
10.2022 - 12.2023
  • Ensured timely and accurate delivery of packages to residential and commercial locations.
  • Operated delivery vehicle in compliance with safety regulations and company policies.
  • Utilized handheld scanning devices for package tracking and inventory management.
  • Monitored vehicle performance and reported maintenance needs to ensure reliability.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Enhanced customer trust by providing courteous and professional service during deliveries.

Shift Leader

Walgreens
Albuquerque, NM
10.2016 - 03.2017
  • Supervised team of associates to ensure compliance with operational standards and policies.
  • Managed inventory levels, optimizing stock placement for improved accessibility and efficiency.
  • Trained new staff on company protocols, enhancing team performance and service quality.
  • Resolved customer inquiries effectively, fostering positive shopping experiences and loyalty.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained safety standards throughout the store, ensuring a secure environment for customers and employees.

Education

No Degree - Pre-Nursing

Little Big Horn College
Crow Agency, MT
05-2027

Skills

  • Shift leadership
  • Reliability
  • Willingness to learn
  • Teamwork
  • Multitasking and prioritizing
  • Superior work ethic
  • Attention to detail
  • Health and safety procedures
  • Professionalism
  • Customer service focus

Timeline

Delivery Driver

Fed Ex Ground
10.2022 - 12.2023

Shift Manager

McDonald's
05.2017 - Current

Shift Leader

Walgreens
10.2016 - 03.2017

No Degree - Pre-Nursing

Little Big Horn College
Kayla Roth