Kayla Christensen
Shepherd,MT
Overview
8
8
years of professional experience
Work History
Deposit Operations Clerk
First Federal Bank
09.2021 - Current
- Process NSF Items
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Internal Audits
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Maintained compliance with banking regulations, adhering to established policies and procedures during all deposit operations tasks.
- Processed foreign items and returned mail.
Resident Advisor
CCH Individualized Support Services
09.2020 - 05.2021
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
Laundry Attendant
Olympic Medical Center
01.2019 - 01.2020
- Deliver linen throughout the hospital
- Increased team productivity with effective communication and collaboration strategies.
- Followed safety protocols while working, avoiding accidents and injuries.
- Inspected garments for stains and damage before processing.
- Operated washing machines and dryers according to standard operating procedures.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
Assistant Manager
Little Caesars
08.2016 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
AOS- Legal - Administrative Assistance Legal
Peninsula College
Port Angeles, WA06.2022
Associate of Arts - General Studies
Peninsula College
Port Angeles, WA06.2019
Skills
- Relationship Building
- Data Analysis
- Bill Payment and Recordkeeping
- Attention to Detail
- Time Management
- Customer Relations
- Data Entry and 10-Key
- Microsoft Office
- Proactive Self-Starter
Timeline
Deposit Operations Clerk
First Federal Bank
09.2021 - Current
Resident Advisor
CCH Individualized Support Services
09.2020 - 05.2021
Laundry Attendant
Olympic Medical Center
01.2019 - 01.2020
Assistant Manager
Little Caesars
08.2016 - 01.2019
AOS- Legal - Administrative Assistance Legal
Peninsula College
Associate of Arts - General Studies
Peninsula College
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