KayLee Brown
Subway
Missoula
1
Certification
3
years of professional experience
Results-driven Shift Lead with a strong focus on customer service, employee training, and team motivation. Hard working, reliable, shows up on time, and is a fast learner.
Work History
Shift Lead
2 Years 9 Months- Supervised daily operations to maintain quality food preparation and customer service standards.
- Trained and mentored team members on food safety protocols and operational procedures.
- Resolved customer complaints effectively, improving overall customer satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Assisted in food preparation according to company recipes and standards.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Education
High School Diploma
- Honoree of 2nd Team
- Honorable Mention
Skills
Employee training
Customer service focus
Guest service
Team motivation
Certification
- Food Handler
- CPR Certified
Timeline
Shift Lead
Subway
11.2023 - 08.2026Read More
Skyview High School
High School Diploma
Read More