Kaylee Hiatte
Jefferson City
Summary
Dynamic and results-oriented professional with a proven track record at Hyvee Pharmacy, enhancing workflow and ensuring medication safety. Excelled in team collaboration and problem-solving, significantly improving customer satisfaction. Skilled in confidentiality and HIPAA compliance, demonstrating a strong commitment to patient privacy and ethical standards.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Hyvee Pharmacy
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Crew Trainor
Mcdonalds
06.2021 - 09.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Casheir
Buchheit
01.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Daycare Teacher
Lil Blessings Daycare
01.2023 - 05.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Education
Nursing
Moberly Area Community College
601 Business Loop 70 W Suite 216, Columbia, MO 65205-2028
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Insurance billing
- Answering customer questions
- Patient confidentiality
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Drug safety
Timeline
Pharmacy Technician
Hyvee Pharmacy
09.2024 - Current
Casheir
Buchheit
01.2023 - 12.2023
Daycare Teacher
Lil Blessings Daycare
01.2023 - 05.2023
Crew Trainor
Mcdonalds
06.2021 - 09.2024
Nursing
Moberly Area Community College
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