Kaylee LaFountain
Billings,MT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Pharmacy Intern
Walgreens
12.2023 - Current
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
Front Counter Cashier
Gainan S Flowers
10.2022 - 12.2023
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Supported other departments as needed, demonstrating flexibility and adaptability in various roles within the organization.
Office Manager's Assistant
Petroleum Club
01.2022 - 10.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Meat Packer
Trails End
01.2009 - 08.2022
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Inspected meat to perform quality assurance checks.
- Processed meat by cutting, sorting parts, deboning and grinding.
- Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
- Organized and stored items at specific temperatures to maintain freshness.
- Ensured meat quality by properly storing and rotating products according to established guidelines.
- Maintained strict compliance with food safety regulations during all aspects of meat handling, cutting, and packaging processes.
Customer Service Representative
Spectrum
10.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Child Caregiver
Discovery Daycare
06.2019 - 10.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
Home Childcare Provider
Spoiled Rotten
04.2018 - 06.2019
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Maintained clean and organized living and play areas to promote child health and safety.
- Developed engaging activities to help children learn and grow.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Encouraged physical activity with outdoor excursions like visits to local parks or nature walks around the neighborhood.
Customer Service Representative
DiologDirect
01.2013 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Head Cashier
Home Depot
06.2013 - 09.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Assistant Supervisor
Goodwill Easter Seals
10.2011 - 06.2013
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
Education
High School Diploma -
Billings Senior High
Billings, MT05-2011
Skills
- Customer service
- Medication preparation
- Patient education and counseling
- Medication distribution
- Professionalism and etiquette
- Strong interpersonal skills
- Teamwork
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Inbound customer service
Languages
English
Native or Bilingual
Timeline
Pharmacy Intern
Walgreens
12.2023 - Current
Front Counter Cashier
Gainan S Flowers
10.2022 - 12.2023
Office Manager's Assistant
Petroleum Club
01.2022 - 10.2022
Customer Service Representative
Spectrum
10.2019 - 08.2020
Child Caregiver
Discovery Daycare
06.2019 - 10.2019
Home Childcare Provider
Spoiled Rotten
04.2018 - 06.2019
Head Cashier
Home Depot
06.2013 - 09.2013
Customer Service Representative
DiologDirect
01.2013 - 05.2018
Assistant Supervisor
Goodwill Easter Seals
10.2011 - 06.2013
Meat Packer
Trails End
01.2009 - 08.2022
High School Diploma -
Billings Senior High
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