Kelci Hagen
Great Falls
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
24
24
years of professional experience
Work History
IT Cost Analyst
Loenbro
01.2025 - Current
- Optimized budget allocation for various departments through comprehensive cost analysis and forecasting.
- Reduced overall project costs by conducting thorough cost analysis and identifying areas for improvement.
- Supported project managers in monitoring ongoing projects'' budgets, keeping track of costs versus benefits throughout their execution.
- Conducted regular audits of departmental budgets, ensuring accuracy and alignment with organizational goals while minimizing discrepancies.
- Streamlined procurement processes, resulting in significant cost savings and improved vendor relationships.
Patient Care Technician
Benefis Health Care System
03.2010 - 07.2025
- Registered Patients, answered phone calls
- Performed vital signs and prepared patients for the doctor
- Assisted doctors and nurses in procedures
- Maintained medical records
IT Support Desk Supervisor
Loenbro
12.2023 - 01.2025
- Managed 5 Help desk tech
- Employee Reviews
- Implementation of new ticketing system Freshservice
- Small project Management
- System monitoring, cameras
Computer Technician
Loenbro
07.2018 - 12.2023
- Help desk technician
- Imaged computers
- Provided support for end users computers, iPads and phones
- Maintain stock
- Worked in Cherwell and Feshservice ticketing system
- Created accounts in Active Directory and Office portals
- Maintained software access and licenses
- Worked with Windows, Microsoft, Intune, Azure
General Service Reception/Optician GS 6
US Navy Active Duty
08.2007 - 02.2010
- Worked as receptionist and Optician for Eye clinic in Great Lakes
- Assisted provider with patient care
- Ordered and fit glasses for patients
- Maintained schedule for Providers
Optician
Eye Care Center of Waukegan
08.2006 - 08.2007
- Provided patient with help picking out and fitting of glasses.
- Ordered stock for clinic.
Hospital Corpsman
US Navy Active Duty
08.2001 - 08.2006
- Worked in different departments through my active duty career.
- Worked in Sick Call, GYN, Optometry, Lab, and Shot lines
Education
Bachelor of Science - Computer Science, Security
University Of Great Falls
05.2016
Skills
- Security (Less than 1 year), security policies (Less than 1 year), Apple, Desktop Support, Computer Repair
- Microsoft Excel, Work, Outlook, Power Point
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
Military Service
- Branch: Us navy
- Service Country: United States
- Rank: Hm3
- August 2001 to August 2006
Additional Information
- Skills/Knowledge
- Knowledge of Information technology security policies/regulations/laws
- Knowledge of Information Technology security programs
- Skill in analysis
- Skill in communication
- Basic knowledge in networks
- Basic knowledge in programming
- Basic knowledge in subnetting
Timeline
IT Cost Analyst
Loenbro
01.2025 - Current
IT Support Desk Supervisor
Loenbro
12.2023 - 01.2025
Computer Technician
Loenbro
07.2018 - 12.2023
Patient Care Technician
Benefis Health Care System
03.2010 - 07.2025
General Service Reception/Optician GS 6
US Navy Active Duty
08.2007 - 02.2010
Optician
Eye Care Center of Waukegan
08.2006 - 08.2007
Hospital Corpsman
US Navy Active Duty
08.2001 - 08.2006
Bachelor of Science - Computer Science, Security
University Of Great Falls
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