Kelli McDowell
Big Sky Billing
Great Falls
14
years of professional experience
Results-driven Operations and Accounting Professional with over 10 years of experience in financial transactions, account reconciliation, reporting, and regulatory compliance. Managed accounts receivable, resolved discrepancies, and maintained confidential records while ensuring adherence to policies. Proficient in Microsoft Excel, Word, and EMR/EHR systems, with a strong ability to quickly adapt to new software and processes.
Work History
Medical Biller & Team Lead
4 Years 5 Months- Process claims and invoices accurately and efficiently while meeting time-sensitive billing and reimbursement deadlines.
- Reconciled outstanding account balances, investigating discrepancies between billing records, payments, insurance information, and expected reimbursement to ensure accuracy and timely resolution.
- Reconcile outstanding account balances and investigate discrepancies between billing records, payments, insurance information, and expected reimbursement.
- Research unpaid and denied transactions, identify discrepancies or processing errors, and take corrective action to resolve outstanding issues.
- Analyze account and billing data to identify trends, discrepancies, and opportunities to improve workflow and collections.
- Analyzed account and billing data to identify trends and discrepancies, recommending workflow improvements to enhance collections processes.
- Maintain current knowledge of applicable insurance regulations, billing requirements, and compliance standards.
- Handle sensitive patient, financial, and insurance information with discretion and in accordance with confidentiality requirements.
- Trained new employees on billing software and coding practices, ensuring compliance with standards and effective workflow integration.
Deputy Clerk / Property Tax Assistant
3 Years 7 Months- Process financial transactions and payments involving property taxes and motor vehicle services with a high degree of accuracy and accountability.
- Maintain and update customer, vehicle, and property records while ensuring information is complete, accurate, and properly documented.
- Executed data entry and transaction processing adhering to county procedures, applicable statutes, and state laws.
- Handled confidential customer and financial information, ensuring accurate service delivery to the public.
- Research account and transaction information to answer questions, resolve discrepancies, and ensure records are accurate.
- Managed multiple daily responsibilities in a deadline-driven public-service environment, consistently maintaining attention to detail.
- Serve as a primary trainer for incoming motor vehicle clerks, providing instruction on procedures, systems, transaction processing, and compliance requirements.
- Promoted to Property Tax Assistant in July 2020 based on demonstrated knowledge, reliability, and ability to handle additional responsibilities.
Dispatch Manager
2 Years 9 Months- Managed daily operational activities for a team of 10 drivers, coordinating schedules, priorities, routes, and service requirements.
- Monitored operational performance indicators, including on-time delivery rates and driver productivity, identifying issues to enhance operational efficiency.
- Implemented a real-time monitoring process that improved visibility into delivery status throughout the fulfillment process.
- Implemented real-time monitoring process, increasing visibility into delivery status throughout fulfillment process.
- Maintained accurate records of dispatched orders, tracking information, proof of delivery, and customer feedback.
- Trained new employees on operational procedures, safety requirements, and service expectations, ensuring compliance and operational readiness.
- Worked effectively in a high-pressure environment requiring frequent prioritization and rapid problem-solving.
- Maintained inventory records and supported accurate stock control.
Night Supervisor
8 Months- Supervised overnight store operations, ensuring efficient inventory activities, timely freight processing, and accurate cash-handling procedures.
- Counted and reconciled tills and maintained accurate inventory records.
- Trained new employees on operational procedures and store standards, enhancing team readiness and compliance.
- Managed multiple priorities independently, successfully meeting nightly deadlines and maintaining operational flow.
Cashier / Customer Service
1 Year 6 Months- Processed customer transactions with accuracy, ensuring positive shopping experiences.
- Maintained organized records and inventory, supporting efficient department operations.
- Assisted with store closing procedures and end-of-day responsibilities, ensuring smooth transitions for next day operations.
Education
High School Diploma
Skills
Accounts Receivable Management
Financial Transaction Processing
Data Accuracy & Record Maintenance
Regulatory Compliance
Microsoft Excel
Word & Outlook
Workflow Management
Customer & Internal Client Support
Deadline Management
Employee Training
Team Collaboration
Problem Solving & Critical Thinking
Confidential Information Handling
COMMUNITY INVOLVEMENT
Elks Lodge #214, Member & Volunteer, Great Falls, MT, 2019-04, 2024-04, Participated in community fundraising and volunteer activities supporting veterans, scholarships, and charitable organizations.
Timeline
Medical Biller & Team Lead
Big Sky Billing
05.2022 - CurrentRead More
Deputy Clerk / Property Tax Assistant
Cascade County Treasurer's Office
10.2018 - 05.2022Read More
Dispatch Manager
NAPA Auto Parts
01.2016 - 10.2018Read More
Night Supervisor
Everyday IGA
05.2015 - 01.2016Read More
Cashier / Customer Service
Sears
04.2013 - 10.2014Read More
Great Falls High School
High School Diploma
Read More