Work History
Education
Timeline
Generic

Kelly Riewer

Billings,MT

Work History

P.C.A.

Home Health Inc.
Brooklyn Park, MN
2009 - 2010
  • Provided personal care assistance to clients, ensuring comfort and safety during daily activities.
  • Administered medications and monitored vital signs to maintain health standards for patients.
  • Developed and implemented personalized care plans in collaboration with healthcare professionals.
  • Coordinated transportation and scheduling for client appointments, enhancing service delivery efficiency.
  • Maintained accurate documentation of patient progress and care activities in electronic health records system.
  • Conducted regular assessments of client needs to adapt care strategies effectively over time.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.

Customer Service Representative

Xcel Energy
Roseville, MN
2007 - 2009
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Assistant to C.F.O and Owner/Payroll Administrator

K.D.S. Communications, Inc.
1998 - 2001
  • Developed and maintained comprehensive project documentation for improved tracking and reporting.
  • Streamlined administrative processes, resulting in increased productivity across departments.
  • Provided training and mentorship to new staff, fostering a knowledgeable work environment.
  • Facilitated cross-functional meetings to drive project alignment and stakeholder engagement.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.

Customer Service Representative

Xcel Energy
Roseville, MN
1997 - 1998
  • Managed escalated issues with professionalism, maintaining positive relationships with customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Secretary/Administrative Assistant to the Superintendent

McGough Construction
1996 - 1998
  • Provided administrative support through accurate data entry and record maintenance.
  • Organized company events and meetings, ensuring logistical success and participant satisfaction.
  • Implemented office organization strategies, reducing clutter and improving workflow efficiency.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

1st Mortgage Customer Service

ATI Title Company
St Paul MN
1995 - 1996
  • Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate information delivery.
  • Collaborated with team members to improve service processes and enhance customer satisfaction.
  • Documented customer interactions in CRM system for effective follow-up and issue tracking.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Line Cook/Food Preparation Worker

Applebees
1994 - 1995
  • Prepared ingredients and menu items according to standardized recipes and presentation guidelines.
  • Collaborated with kitchen staff to ensure timely food service during peak hours.
  • Maintained cleanliness and organization of workstations in compliance with health regulations.
  • Assisted in inventory management by tracking stock levels and minimizing waste.
  • Trained new team members on cooking techniques and safety protocols.
  • Monitored food quality and freshness, ensuring high standards were consistently met.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.

Crew Member

Pizza Hut
West St Paul MN
1993 - 1994
  • Operated kitchen equipment while adhering to safety guidelines and sanitation standards.
  • Assisted in training new team members on operational procedures and best practices.
  • Prepared food items consistently according to established recipes and quality standards.
  • Maintained cleanliness of workstations, dining areas, and kitchen environments to ensure compliance.
  • Collaborated with team members to optimize workflow during peak service hours.
  • Monitored inventory levels and communicated restocking needs to management promptly.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Primos Pizzeria and Deli

Todd Holmers
West St Paul MN
1990 - 1992
  • Oversaw daily store operations, ensuring efficient staffing and inventory management.
  • Conducted regular inventory audits to maintain accurate stock records.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Education

High School Diploma -

Central High School
St Paul, MN

Timeline

P.C.A.

Home Health Inc.
2009 - 2010

Customer Service Representative

Xcel Energy
2007 - 2009

Assistant to C.F.O and Owner/Payroll Administrator

K.D.S. Communications, Inc.
1998 - 2001

Customer Service Representative

Xcel Energy
1997 - 1998

Secretary/Administrative Assistant to the Superintendent

McGough Construction
1996 - 1998

1st Mortgage Customer Service

ATI Title Company
1995 - 1996

Line Cook/Food Preparation Worker

Applebees
1994 - 1995

Crew Member

Pizza Hut
1993 - 1994

Primos Pizzeria and Deli

Todd Holmers
1990 - 1992

High School Diploma -

Central High School

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Kelly Riewer