Kelly Root
Whitehall
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for training new staff and streamlining operations, contributing to a well-organized and efficient retail environment.
Overview
8
8
years of professional experience
Work History
Cashier/ Psa
Home Depot
07.2022 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating products and answering queries effectively.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Handled cash, credit, and gift card transactions while adhering to company policies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly to maintain high levels of satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Clothing Sales Associate
Murdoch's Ranch And Home Supply
Four Corners Mt
05.2022 - 07.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed inventory levels, ensuring stock availability for customer needs.
- Operated point-of-sale systems efficiently during high-traffic periods.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Analyzed sales trends to identify popular items and optimize stock rotation.
- Collaborated with team members to execute promotional events and seasonal sales initiatives.
Sporting Goods Sales Associate
Rocky Mountain Supply
Belgrade, MT
05.2018 - 05.2022
- Advised customers on sporting goods based on needs and preferences.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Led team training sessions to enhance product knowledge and sales techniques.
- Developed promotional displays to increase merchandise visibility and customer engagement.
- Monitored sales trends to recommend adjustments in product assortment and pricing strategies.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
Education
High School Diploma - High School
Manhattan High
Manhattan, MT05-2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Cash register systems
- Professionalism and courtesy
- Cash management
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- POS system operations
- Payment collection
- Cash drawer balancing
- Merchandise restocking
- Complex Problem-solving
- Refund handling
- Guest inquiries
- ID verification
Timeline
Cashier/ Psa
Home Depot
07.2022 - Current
Clothing Sales Associate
Murdoch's Ranch And Home Supply
05.2022 - 07.2022
Sporting Goods Sales Associate
Rocky Mountain Supply
05.2018 - 05.2022
High School Diploma - High School
Manhattan High