Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Mae Schleining

Billings

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2020
2020
years of professional experience

Work History

Negotiator Specialist

EBMS
  • Achieved successful negotiation outcomes by utilizing effective communication and active listening skills.
  • Managed complex contract negotiations for optimal results, incorporating thorough research and attention to detail.
  • Improved negotiation processes by implementing best practices, streamlining operations for increased efficiency and effectiveness.
  • Demonstrated exceptional persuasive abilities while maintaining integrity throughout the negotiation process.
  • Secured favorable contracts through diligent analysis of market trends, pricing data, and competitor rates.
  • Supported the development of innovative proposals that led to breakthrough deals in highly competitive markets.
  • Provided expert guidance on contractual matters during negotiations, ensuring compliance with relevant laws and regulations.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.

Client Service Representative

EBMS
10.2016 - 09.2019
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about claims and medical/dental and vision insurance coverage.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.

Assistant Manager

Dominos Pizza Inc.
08.2011 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Senior High
Billings, MT

Skills

  • Active learning
  • Self-awareness
  • Open-mindedness
  • Creative solutions
  • Teamwork and collaboration
  • Multitasking
  • Professionalism
  • Adaptability
  • Reading comprehension
  • Analytical skills

Timeline

Client Service Representative

EBMS
10.2016 - 09.2019

Assistant Manager

Dominos Pizza Inc.
08.2011 - 08.2016

Negotiator Specialist

EBMS

Senior High

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Kelly Mae Schleining