Kelsey Ghiller
Kalkara
Summary
Developed leadership and organizational skills in childcare setting, focusing on team coordination and curriculum development. Skilled in fostering positive relationships and implementing effective communication strategies. Seeking to transition into new field, bringing commitment to creating structured and supportive environments.
Overview
7
7
years of professional experience
Work History
Child Care Manager
Stepping Stones
06.2024 - Current
- Recruited trained, and mentored new team members to ensure cohesive staff performance in providing exceptional childcare services.
- Boosted enrollment rates by designing compelling marketing materials highlighting unique features benefits our center offered prospective families.
- Communicating with clients interested in our centre by email or phone
- Arranged Visit's for parents to visit the centre and explain to them in detail our procedures and routines
- Implemented ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Managed budgets effectively while allocating resources for supplies, equipment, and staff salaries to maintain high-quality childcare services.
- Addressed behavioral and learning issues with parents and daycare management staff.
- Streamlined daily operations by developing efficient staff schedules, tracking attendance, and maintaining accurate records.
Child Care Educator
Stepping Stones
03.2021 - 06.2024
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
Pharmacy Assistant
Milias Pharmacy
10.2020 - 03.2021
- Assisted customers with required needs
- Cash
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Receptionist
ARMS Ltd
07.2019 - 09.2019
- Customer care
- Explaining applications and helping customers when facing a difficulty or didn't understand something
Store keeping
Island Food Importers
08.2018 - 09.2018
- General store keeping responsibilities such as:
- Packing items
- Removing the items with bad dates
Sales representative
Island Food Importers
07.2018 - 07.2018
- Hygene maintenance of the ice -cream/slush machines and that they are all functioning well
- Preparing the ice-cream / slush mixture for the machines
- Serving customers
- Cash
Sales Girls
Island Food Importers
06.2018 - 06.2018
- Assisisting customers in their choices
- Customer Care
- Cashier
- Promoting promotions
- Preparing Slush mixtures
- Taking care of hygene and maintainance of machine
Sales representative
Island Food Importers
06.2018 - 06.2018
- Three day food fair which was held in Rabat in which my duties were :
- Customer care
- Food promotions
- Cashier
Child-care worker (Placement)
MCAST child care centre
03.2018 - 03.2018
- My job responsibilities consisted in :
- Feeding the children when they come in first thing in the morning and during the day
- Helping the children in bathroom training
- Changing diapers and assisting them in dressing and undressing when needed
- Taking part with the tutors in educational activities such as crafts related to the Easter theme
- Supporting in educational play time
- Supporting the children mentally when they are missing their guardians
- Assisting them in sleeping time
- Teaching the children the skills such as sharing and teamwork
Education
Food Handling Category B
ST.BERNARDS 09-2024
Early Childhood Care And Education Level 4
Future Focus
Floriana 08-2024
Fire Warden
ST.BERNARDS 08-2024
School leaving certificate -
St.Margaret Collage , Secondary School
01.2019
. -
.
07.2018
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St. Margaret Collage, Middle School
01.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Customer care
Timeline
Child Care Manager
Stepping Stones
06.2024 - Current
Child Care Educator
Stepping Stones
03.2021 - 06.2024
Pharmacy Assistant
Milias Pharmacy
10.2020 - 03.2021
Receptionist
ARMS Ltd
07.2019 - 09.2019
Store keeping
Island Food Importers
08.2018 - 09.2018
Sales representative
Island Food Importers
07.2018 - 07.2018
Sales Girls
Island Food Importers
06.2018 - 06.2018
Sales representative
Island Food Importers
06.2018 - 06.2018
Child-care worker (Placement)
MCAST child care centre
03.2018 - 03.2018
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St. Margaret Collage, Middle School
Food Handling Category B
Early Childhood Care And Education Level 4
Future Focus
Fire Warden
School leaving certificate -
St.Margaret Collage , Secondary School
. -
.
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