Experienced and adaptable professional with a strong background in verification-related roles. Quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Verification Analyst - Client Support
Employment Background Investigations Inc.
05.2021 - 07.2022
Facilitated smooth onboarding processes for new clients by conducting thorough background checks and verifications as needed.
Boosted client satisfaction by resolving discrepancies in a timely and professional manner.
Maintained strict adherence to data privacy regulations, safeguarding sensitive client information at all times.
Streamlined the verification process for improved efficiency and reduced turnaround times.
Mitigated risk by promptly addressing any identified issues or concerns related to document validation or processing timelines.
Conducted thorough research to validate the authenticity of documents, ensuring compliance with industry standards.
Installed Sales Coordinator
Lowe's Home Improvement
02.2018 - 01.2021
Reduced order errors by implementing strict quality control measures throughout the entire coordination process.
Streamlined communication between clients, vendors, and internal departments to ensure timely project completion.
Coordinated all aspects of client installations from inception to completion, resulting in high levels of satisfaction and repeat business.
Managed multiple installation projects simultaneously by prioritizing tasks, delegating responsibilities, and effectively communicating with all parties involved.
Operated and served as subject matter expert on in-store order management system.
Department Lead
Home Depot
08.2014 - 02.2018
Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Trained new employees on overall company and department-specific policies and procedures.
Handled cash register, returns, and refunds.
Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Maintained clean, organized workspaces for optimal functionality and employee safety.
Owner/Background Investigator at US Screening Consultants FKA Background ScreeningOwner/Background Investigator at US Screening Consultants FKA Background Screening