Kena Moore
Livingston
Summary
Results-driven Operations Coordinator with a proven track record in supervising project teams and developing efficient work procedures. Demonstrated ability to tackle complex business challenges through resourcefulness and creativity, enhancing operational productivity and streamlining processes.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Operations Coordinator
Whistler Towing & Truck Repair, Inc
Livingston
07.2019 - Current
- Coordinated daily operations for towing and truck repair services, ensuring timely and efficient service delivery.
- Managed scheduling of service appointments and tow requests.
- Informed customers about service details and timelines, enhancing customer satisfaction and trust.
- Data Integrity & Governance: Led the migration from manual, handwritten processes to integrated accounting and operational software, establishing clean data baselines and robust operational controls.
- System Integration & Administration: Configured, mapped, and managed data workflows across multiple specialized platforms to ensure accurate, unified reporting.
- Root-Cause Analysis: Acted as the primary analytical point of contact to investigate operational and financial discrepancies, identify root causes, and implement programmatic solutions.
- Executed regulatory procedures under Montana state law to ensure compliance.
- Synthesized financial records and automated system metrics to deliver actionable insights that supported ownership's cost-saving decisions.
Assistant Manager
O'Reilly Auto Parts
Livingston
06.2018 - 07.2019
- Optimized inventory data by managing stock metrics, resolving discrepancies, and conducting cycle counts to ensure accuracy and integrity of inventory records.
- Executed financial governance at store level, overseeing cash reconciliation, daily deposit audits, and compliance reporting to uphold operational standards.
- Workforce & Resource Scheduling: Analyzed staffing requirements and optimized shifts to meet high-volume operational demands while ensuring procedural compliance.
- Identified data discrepancies and streamlined administrative workflows, maintaining high attention to detail in fast-paced retail environment.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT 07.2026 - 07.2026
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ 03.2009 - 03.2012
Skills
- Project management
- Operational efficiency
- Process improvement
- Workflow optimization
- Inventory management
- Data analysis
- Report generation
- Compliance auditing
- Cross-functional team leadership
- Decision-making
- Effective communication
- Customer service
- Multitasking Abilities
- Operational excellence
- Circuit design
Timeline
Bachelor of Science - Software Engineering
Western Governors University
07.2026 - 07.2026
Operations Coordinator
Whistler Towing & Truck Repair, Inc
07.2019 - Current
Assistant Manager
O'Reilly Auto Parts
06.2018 - 07.2019
Associate of Science - Business Administration
University of Phoenix
03.2009 - 03.2012