Kendall Heffernan
Great Falls
Summary
Dynamic operations executive with a proven track record at Scheels, enhancing invoice processing through automation and optimizing warehouse efficiency. Skilled in relationship building and financial management, I excel in driving customer satisfaction and business growth. Committed to delivering exceptional service and implementing strategic marketing initiatives for sustained success.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
8
8
years of professional experience
Work History
Freight Processing
Scheels
11.2022 - Current
- Streamlined invoice processing by implementing an automated accounts payable system.
- Developed strong relationships with lenders, fostering effective communication and expedited application processing times.
- Increased accuracy in claims processing by keeping up-to-date on industry changes and adjusting workflows accordingly.
- Implemented data-driven strategies to optimize warehouse operations, reducing order processing times and improving overall customer satisfaction.
Owner/Operations Executive
Likity-Split Ice Cream Truck
05.2017 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
Education
Associate of Science - Animal Sciences
MSU Great Falls
Great Falls, MT11-2025
Skills
- costumer service
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business development
- Financial management
- Negotiation
- Consulting
- Business marketing
- Sales leadership
Timeline
Freight Processing
Scheels
11.2022 - Current
Owner/Operations Executive
Likity-Split Ice Cream Truck
05.2017 - 09.2022
Associate of Science - Animal Sciences
MSU Great Falls
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