Kent Lockhart
Kalispell
Summary
Dedicated professional skilled in effective communication, conflict resolution, and relationship building. Proven ability to enhance customer satisfaction and promptly resolve tenant complaints.
Overview
9
9
years of professional experience
Work History
Merchandise Stocker
Costco
Kalispell
05.2024 - Current
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Replenished items to maintain stock availability and ensure customer satisfaction.
- Assisted customers with locating desired items throughout store.
Delivery Courier
Gateway Overnite (DHL)
Denver
03.2023 - 01.2024
- Ensured timely delivery of packages to customers in accordance with company standards.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Maintained accurate documentation on all shipments delivered and received throughout day.
- Communicated customer complaints, requests and feedback to company management to enhance service quality.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Utilized mapping software to optimize delivery routes, reducing travel time and fuel consumption.
- Coordinated parcel delivery using strong time management skills.
- Created efficient delivery schedules to optimize routes and minimize delays.
Property Manager
SDM Properties
Littleton
04.2017 - 03.2023
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Handled resident complaints and expedited maintenance requests.
- Managed all maintenance requests from tenants in a timely manner.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Planned, scheduled, and coordinated general maintenance or repairs for commercial or residential properties.
Education
Some College (No Degree) - Aviation
Metro State College
Denver, COSkills
- Time management
- Relationship building
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Maintenance scheduling
- Positive attitude
References
References available upon request.
Timeline
Merchandise Stocker
Costco
05.2024 - Current
Delivery Courier
Gateway Overnite (DHL)
03.2023 - 01.2024
Property Manager
SDM Properties
04.2017 - 03.2023
Some College (No Degree) - Aviation
Metro State College