Kenydra Capers
Laurel
Summary
Dynamic leader with a proven track record at Red Lobster, enhancing operational efficiency and elevating customer satisfaction. Expert in operations management and team building, I've successfully driven profitability and fostered a culture of excellence. Skilled in training and development, my approach boosts team performance and achieves organizational goals.
Dedicated professional offering experience contributing to team success. Friendly, outgoing and reliable professional in restaurant industry with background in cooking and management responsibilities. Passionate about maximizing kitchen productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Outback Steakhouse
Largo
08.2025 - Current
- Supervised kitchen staff to ensure efficient food preparation and service.
- Managed inventory and ordered supplies to maintain stock levels.
- Trained new employees on kitchen procedures and safety protocols.
- Oversaw compliance with health and safety regulations in the kitchen.
- Implemented quality control measures for food presentation and taste.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
Front of House Manager
Outback Steakhouse
Gambrills
07.2024 - Current
- Managed daily front of house operations and ensured smooth service flow.
- Trained and supervised staff on customer service and operational standards.
- Oversaw scheduling and staffing to meet restaurant needs efficiently.
- Ensured compliance with health and safety regulations in dining area.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to synchronize food service and delivery times.
- Conducted regular inspections of dining area for cleanliness and organization.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
General Manager
Red Lobster
Laurel
05.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Training and Development
Kitchen Manager
Red Lobster
Woodbridge
05.2021 - 05.2023
Restaurant Bar Manager
Red Lobster
Bridgewater
01.2018 - 05.2022
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Analyzed service reports to identify areas of improvement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Service Manager
Red Lobster
Bridgewater
03.2020 - 05.2020
Server
Red Lobster
Woodbridge
06.2008 - 01.2018
Education
No Degree - Physiology
Middlesex County College
Edison, NJHigh School Diploma -
Adult Education Center
Perth Amboy, NJSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Training and Development
- Food safety
- Kitchen operations
- Inventory management
- Conflict resolution
- Time management
- Problem solving
- Effective communication
Certification
- AOR Certified, Culinary, Beverage Hospitality - Red Lobster
- Serve Safe Certified
- Food Service Safety handler Certified
Timeline
Kitchen Manager
Outback Steakhouse
08.2025 - Current
Front of House Manager
Outback Steakhouse
07.2024 - Current
General Manager
Red Lobster
05.2023 - 05.2024
Kitchen Manager
Red Lobster
05.2021 - 05.2023
Service Manager
Red Lobster
03.2020 - 05.2020
Restaurant Bar Manager
Red Lobster
01.2018 - 05.2022
Server
Red Lobster
06.2008 - 01.2018
No Degree - Physiology
Middlesex County College
High School Diploma -
Adult Education Center